English Customer Service

Job description

Jadeer is Hiring on behalf of one of our clients — a leading fintech company in digital payments and consumer finance across the Middle East.

Location: New Cairo

What You'll Do

• Handle customer inquiries via calls in a professional manner
• Support customers with accounts, transactions, and payment-related questions
• Resolve complaints efficiently and ensure customer satisfaction
• Update customer data and interactions on the system
• Escalate complex issues when needed and follow up on resolution
• Meet performance targets (quality, response time, etc.)

What We're Looking For

• 0–2 years of experience in customer service or call center roles
• Very good English & Arabic communication skills
• Strong problem-solving and customer-focused mindset
• Ability to work in a fast-paced environment
• Basic computer skills (CRM is a plus)
• Flexibility with rotational shifts

Why Join?

• Work with a fast-growing fintech leader
• Dynamic and supportive environment
• Real career growth opportunities