English Customer Support Advisor

About the role

We are hiring English-speaking Customer Support Advisors in Porto to answer customer questions by phone and chat. You will help people with their accounts, billing enquiries and service questions, and you will aim to resolve each contact completely the first time. Good customer support is about more than correct answers.

You need to listen, confirm the customer's goal and explain the next steps in a way that feels clear and reassuring. You will record every interaction accurately in our CRM so colleagues can follow the history, and you will contribute to team knowledge by flagging questions that come up often.

Requirements

• fluent English at C1 level or higher, which is the minimum for this role.
• Previous customer service experience is welcome but not essential, because we provide paid training that covers our systems, policies and tone of voice.
• Rotating shifts apply.
• You should be organised, calm under pressure and genuinely interested in helping people.

What we offer

• A friendly and supportive team, regular feedback sessions and a clear path to more senior roles.