English Customer Support for Meta ONE - on-site in Lisbon - 24/7 rotating - start: 09/11 or 23/11
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Isadora Lima - Talent Acquisition Specialist English Customer Support for Meta ONE - on-site in Lisbon - 24/7 rotating - start: 09/11 or 23/11
Description
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send your CV in ENGLISH to ---@---
...
We are partnering with a leading international customer experience company to recruit English-Speaking Customer Support Specialists for an innovative project supporting a global technology leader in social media, artificial intelligence, and digital communication.
In this role, you will provide dedicated support to users of a premium subscription service that integrates advanced AI tools and exclusive features across popular social media and messaging platforms, including Facebook, Instagram, WhatsApp, and AI-powered applications.
This is an excellent opportunity for candidates passionate about technology, artificial intelligence, and customer service. The position is based in Lisbon, Portugal, with both day and night shift opportunities available.
-
Start dates: 09/11 or 23/11 (mandatory)
Location: Lisbon, Entrecampos, close to Jardim Zoológico metro station
-
Working Hours (ATTENTION!!!):
• Must be available from Mon to SUN
• 2 rotating days off per week
• 9h shift per day (8h+1h); 40h per week
• Must be available to work at any shift between 0h00 and 0h00 (24/7 schedule) with extra pay for overnight worked hours
-
Your Role:
- Provide customer support in English to users of a premium digital subscription service
- Assist customers with subscription management, including registrations, renewals, billing, and plan options
- Support users across social media, messaging, and AI-powered applications
- Guide customers through premium features, integrated AI tools, and account settings
- Troubleshoot technical issues related to subscriptions, account access, and platform functionalities
- Explain product features and help subscribers make the most of available services
- Handle customer enquiries professionally and provide clear, effective solutions
- Conduct targeted outbound calls when necessary to resolve customer issues
- Investigate recurring technical problems and identify appropriate solutions
- Monitor customer feedback and report common issues to the relevant teams
- Maintain accurate records of customer interactions and support requests
- Ensure compliance with internal procedures and customer service quality standards
Your Qualifications:
- Excellent command of English, both written and spoken
- Strong communication skills and a customer-oriented mindset
- Interest in artificial intelligence, social media, and digital technology
- Good technical aptitude and ability to troubleshoot common digital platform issues
- Comfortable using social media applications, online services, and digital tools
- Strong problem-solving abilities and attention to detail
- Ability to explain technical information clearly and effectively
- Professional, empathetic, and solution-oriented approach to customer enquiries
- Good organisational skills and ability to manage multiple tasks
- Ability to work independently and collaborate effectively within a team
- Previous experience in customer support, technical support, or contact centres will be considered an advantage
- Familiarity with Facebook, Instagram, WhatsApp, and AI-powered tools is an advantage
- Availability to work rotating shifts, including weekends
- Availability to work on-site in Lisbon, Portugal
The Offer:
- Uncertain employment contract with a foreseeable duration of 1 year (renewable) - permanent after 2 years
- Base salary (before taxes): 938.00 € per month
- Monthly holiday allowance: 77.42 € per month
- Monthly Christmas allowance: 77.42 € per month
- Meal allowance (net value in a prepaid meal card): 7 € per working day; approximately 154.00 € per month
- Performance bonus (variable): up to 300 € per month
- Additional night shift compensation in accordance with Portuguese labour law
- Night shifts bonus (variable): compensation in accordance with Portuguese labour law
- 22 working days of annual leave
- Private health and dental insurance after contract signature, subject to having a Portuguese tax number (NIF) and Social Security number (NISS)
- Compensatory time off for working on Portuguese public holidays, according to project conditions
- Cafeteria inside the company
- 24/7 free medical clinic inside the company
- free language courses
- commercial discounts
send your CV in ENGLISH to ---@---
...
We are partnering with a leading international customer experience company to recruit English-Speaking Customer Support Specialists for an innovative project supporting a global technology leader in social media, artificial intelligence, and digital communication.
In this role, you will provide dedicated support to users of a premium subscription service that integrates advanced AI tools and exclusive features across popular social media and messaging platforms, including Facebook, Instagram, WhatsApp, and AI-powered applications.
This is an excellent opportunity for candidates passionate about technology, artificial intelligence, and customer service. The position is based in Lisbon, Portugal, with both day and night shift opportunities available.
-
Start dates: 09/11 or 23/11 (mandatory)
Location: Lisbon, Entrecampos, close to Jardim Zoológico metro station
-
Working Hours (ATTENTION!!!):
• Must be available from Mon to SUN
• 2 rotating days off per week
• 9h shift per day (8h+1h); 40h per week
• Must be available to work at any shift between 0h00 and 0h00 (24/7 schedule) with extra pay for overnight worked hours
-
Your Role:
- Provide customer support in English to users of a premium digital subscription service
- Assist customers with subscription management, including registrations, renewals, billing, and plan options
- Support users across social media, messaging, and AI-powered applications
- Guide customers through premium features, integrated AI tools, and account settings
- Troubleshoot technical issues related to subscriptions, account access, and platform functionalities
- Explain product features and help subscribers make the most of available services
- Handle customer enquiries professionally and provide clear, effective solutions
- Conduct targeted outbound calls when necessary to resolve customer issues
- Investigate recurring technical problems and identify appropriate solutions
- Monitor customer feedback and report common issues to the relevant teams
- Maintain accurate records of customer interactions and support requests
- Ensure compliance with internal procedures and customer service quality standards
Your Qualifications:
- Excellent command of English, both written and spoken
- Strong communication skills and a customer-oriented mindset
- Interest in artificial intelligence, social media, and digital technology
- Good technical aptitude and ability to troubleshoot common digital platform issues
- Comfortable using social media applications, online services, and digital tools
- Strong problem-solving abilities and attention to detail
- Ability to explain technical information clearly and effectively
- Professional, empathetic, and solution-oriented approach to customer enquiries
- Good organisational skills and ability to manage multiple tasks
- Ability to work independently and collaborate effectively within a team
- Previous experience in customer support, technical support, or contact centres will be considered an advantage
- Familiarity with Facebook, Instagram, WhatsApp, and AI-powered tools is an advantage
- Availability to work rotating shifts, including weekends
- Availability to work on-site in Lisbon, Portugal
The Offer:
- Uncertain employment contract with a foreseeable duration of 1 year (renewable) - permanent after 2 years
- Base salary (before taxes): 938.00 € per month
- Monthly holiday allowance: 77.42 € per month
- Monthly Christmas allowance: 77.42 € per month
- Meal allowance (net value in a prepaid meal card): 7 € per working day; approximately 154.00 € per month
- Performance bonus (variable): up to 300 € per month
- Additional night shift compensation in accordance with Portuguese labour law
- Night shifts bonus (variable): compensation in accordance with Portuguese labour law
- 22 working days of annual leave
- Private health and dental insurance after contract signature, subject to having a Portuguese tax number (NIF) and Social Security number (NISS)
- Compensatory time off for working on Portuguese public holidays, according to project conditions
- Cafeteria inside the company
- 24/7 free medical clinic inside the company
- free language courses
- commercial discounts