English-Speaking Customer Care Agent – Digital Products
Description
Help customers feel confident using a premium digital service. You'll be the person who makes billing, account settings and product features easier to understand, while delivering thoughtful support in English.
About the role
Join an international customer operations team supporting subscribers of a premium digital service across social, messaging and AI applications. You will help customers understand their subscription, make the most of included features and resolve account or technical questions. If you enjoy technology, clear communication and solving practical problems, this is an opportunity to build experience in a global digital environment.
What you'll do
Manage customer contacts relating to subscription services and digital products.
Clarify billing, renewal and account-management procedures.
Help users understand and use premium features.
Record cases accurately and escalate complex issues when needed.
What you'll need
Fluent English, written and spoken; clear communication and active listening; a customer-focused mindset; confidence using computers and digital tools; practical problem-solving skills; and the ability to follow procedures and manage customer information accurately.
Work location and schedule
Location: Lisbon, Portugal.
Language: Fluent English, written and spoken.
Work model: On-site at the TP Open site.
Interested? Send us your updated CV to sarah.khechini@cbtalents.org