English-Speaking Customer Service Trainer
Workster is partnering with a leading international customer experience provider to recruit an English-speaking Trainer for a BPO operation.
This is an excellent opportunity for an experienced customer service professional who enjoys coaching, developing people, and helping teams succeed. You’ll be responsible for onboarding new employees, delivering engaging training sessions, and supporting existing teams in continuously improving their knowledge and performance.
Your Role
Deliver engaging onboarding and training programs for new employees
Conduct product, process, systems, and customer service training
Organize refresher sessions and ongoing development activities
Coach employees and provide constructive, actionable feedback
Evaluate training progress through assessments and performance monitoring
Identify knowledge gaps and create targeted training solutions
Maintain and update training materials as processes evolve
Work closely with Team Leaders, Quality Analysts, and Operations to improve performance
Track training results and prepare relevant reports
Your Qualifications
Fluent English (C1 or above)
Previous experience as a Trainer, Coach, Senior Agent, or similar role within a BPO/customer service environment
Strong presentation, communication, and facilitation skills
Confident delivering training to groups and individuals
Good understanding of customer service processes and KPIs
Ability to provide constructive feedback and motivate others
Strong organizational and time-management skills
Comfortable using Microsoft Office, presentation tools, and digital learning platforms
Positive, proactive, and people-oriented approach
The Offer
Competitive remuneration package
Stable full-time employment
Professional onboarding and continuous development
Opportunity to directly influence employee growth and operational performance
Career progression within an international organization
Dynamic and multicultural working environment
Employee benefits and wellbeing initiatives
Continuous learning and professional development opportunities