English-Speaking Customer Support Specialist – AI & Social Media

Start Date
9/11 or 23/11
In this role, you will provide dedicated support to users of a premium subscription service that integrates advanced AI tools and exclusive features across popular social media and messaging platforms, including Facebook, Instagram, WhatsApp, and AI-powered applications.

This is an excellent opportunity for candidates passionate about technology, artificial intelligence, and customer service. The position is based in Lisbon, Portugal, with both day and night shift opportunities available.

Your Role
Provide customer support in English to users of a premium digital subscription service
Assist customers with subscription management, including registrations, renewals, billing, and plan options
Support users across social media, messaging, and AI-powered applications
Guide customers through premium features, integrated AI tools, and account settings
Troubleshoot technical issues related to subscriptions, account access, and platform functionalities
Explain product features and help subscribers make the most of available services
Handle customer enquiries professionally and provide clear, effective solutions
Conduct targeted outbound calls when necessary to resolve customer issues
Investigate recurring technical problems and identify appropriate solutions
Monitor customer feedback and report common issues to the relevant teams
Maintain accurate records of customer interactions and support requests
Ensure compliance with internal procedures and customer service quality standards