Enquiry Moderator

Position: Enquiry Moderator

Role Objective

To manage and coordinate incoming enquiries from multiple sources and ensure timely forwarding to the concerned departments, maintaining proper tracking and follow-ups for smooth lead handling.

Key Responsibilities

• Monitor enquiries received from: Website, Email and Online B2B Platforms
  

• Respond to basic customer messages professionally.
  

• Forward enquiries to the relevant department (Sales / Technical / Accounts / Dispatch, etc.).
  

• Maintain enquiry logs in CRM with complete details.
  

• Follow up internally to ensure enquiry is attended and closed.
  

• Ensure no lead is missed, delayed, or wrongly routed.
  

• Prepare daily/weekly enquiry summary reports.
  

Requirements

Required Skills

• Strong communication.
  

• Good coordination and follow-up skills.
  

• Knowledge of MS Excel / Google Sheets is mandatory.
  

• Ability to multitask
  

• Basic understanding of B2B and B2C lead generation
  

Qualification & Experience

• Graduate (any stream).
  
• 1–2 years’ experience preferred.
  
• Experience in customer support/tele-calling/lead management is an advantage.