Enrollment and Training Specialist

BASIC FUNCTION

The primary duty of the Part-Time Enrollment and Training Specialist (ETS) is to recruit and enroll eligible workforce development participants in intensive service programs including Goodwill Career Education, work readiness training, GED preparation, or other programs with the goal of job placement. The ETS may be required to deliver classroom training per approved training curricula related to work readiness.

PRINCIPLE ACCOUNTABILITIES

• Demonstrate the core values of Goodwill Industries by modeling service, ownership, accountability, and respect in all interactions.

• Provide direct outreach daily to educate eligible program participants about available services.

• Track outreach efforts in a provided customer relationship management system.

• Offer regularly scheduled orientation and enrollment sessions in-person and virtually.

• Conduct one-on-one intake and assessment interviews with program participants.

• Provide referrals to available social services and community resources that assist program participants with additional support services.

• Maintain appropriate case notes at least weekly, conduct necessary assessments for new and existing participants, and enter data into the system in order to track progress & outcomes.

• Facilitate classroom training on topics such customer service, interview preparation, resume writing, conflict resolutions, etc.

• Keep highly organized files for each client and enter appropriate data and forms into the customer relationship management system(s).

• Participate in community, partner, and outreach events as assigned.

• Perform related duties as assigned or as the situation dictates.