Enrollment Operations Specialist

Essential Responsibilities - What You Will Do

1. Accurately process all required admission data for undergraduate, graduate and online applicants in a timely manner.

2. Complete transcript request orders for participating student populations.

3. Support transfer articulation efforts through entering coursework in Colleague, auditing the output of the AI evaluation tool, collaborating with academic areas to establish equivalencies and maintaining the transfer equivalency database.

4. Gather data, analyze results, and generate reports to measure success and to identify improvements, refine processes, and generate workflows.

5. Actively contribute to meetings by representing the department, including in the absence of the
Associate Director.

Qualifications:

To perform this job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability, and environmental conditions required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. It is also the responsibility of every employee of the University to remain current in their field, ensuring that they have the requisite knowledge and skills to perform the position at a high level. Requisite knowledge and skills change over time; therefore, the employee must be aware of changes and react to them by obtaining current knowledge and skills.

Required Knowledge, Skills, or Abilities:

• Knowledge of enrollment services in higher education
• Knowledge of file management and experience with document imaging system
• Knowledge of computer software (Word, Excel, Outlook), Windows, Salesforce CRM, Image Now and Ellucian Colleague, and the ability to learn news systems
• Exemplary interpersonal and customer service skills
• Ability to work independently and collaboratively in an open office environment
• Ability to maintain confidentiality
• Ability to meet deadlines, be detail oriented and handle multiple tasks and prioritize appropriately
• Strong sense of initiative; self-starter
• Strong customer service skills
• Detail-oriented; strong organizational skills
• Excellent oral and written communication skills
• Basic math skills and strong analytical skills with the ability to read and understand reports
• Ability to be adaptable, intuitive, and flexible
• Passion for technology and innovation

Required Formal Education:

Bachelor's degree or 3 years of equivalent professional/technical experience