Enterprise Account Manager

# Enterprise Account Manager ## Job Summary The **Enterprise Account Manager** will be responsible for managing and growing strategic enterprise accounts across the US . This role involves building strong relationships with senior client stakeholders, ensuring the delivery of commitments, identifying growth opportunities, and acting as a trusted advisor. The position requires a proactive approach to account management, operational excellence, and strategic planning to drive revenue growth, client retention, and overall account health. ## Responsibilities - **Account Ownership and Growth:** Take full ownership of a portfolio of enterprise accounts in the US region, developing account plans focused on growth, risk mitigation, and expansion. - **Stakeholder and Relationship Management:** Build and maintain long-term relationships with senior client stakeholders, including VP and C-level decision-makers, becoming their trusted advisor. - **Bridge Between Client and Internal Teams:** Translate client expectations into clear requirements for Operations, Delivery, and Leadership teams, ensuring commitments are met and risks are flagged early. - **Governance and Executive Communication:** Lead client governance meetings, quarterly business reviews (QBRs), operational reviews, and executive presentations, providing data-backed insights and recommendations. - **Metrics and Performance Tracking:** Monitor key business and operational metrics such as SLAs, quality, turnaround times, costs, revenue, and customer satisfaction, analyzing trends and recommending corrective actions. - **Escalation Management:** Lead escalations with a solution-oriented approach, maintaining client confidence during challenging situations and ensuring timely resolution. - **Process Improvement and Value Creation:** Identify opportunities to optimize processes, reduce inefficiencies, and enhance value for clients, incorporating learnings into playbooks. - **Team Leadership and Cross-Functional Collaboration:** Guide internal teams to deliver exceptional client experiences and lead cross-functional initiatives without direct authority. ## Qualifications - **Educational Qualifications:** Bachelor’s degree from a premier engineering institution (IIT, NIT, BITS Pilani, NSUT/NSIT) or an MBA from a top business school (IIM, IMT). - **Experience:** 8–15 years in client engagement, enterprise or key account management, or customer success, with proven experience managing large enterprise accounts in the US markets. - **Technical Skills:** Strong understanding of the enterprise client lifecycle, operational and delivery processes, and data-driven decision-making. - **Soft Skills:** Excellent stakeholder management, executive communication, negotiation, conflict resolution, and relationship-building skills. - **Additional Skills:** Analytical mindset, commercial acumen, problem-solving ability, comfort with ambiguity, and ability to manage multiple priorities in a fast-paced environment. - **Leadership:** Experience leading cross-functional teams and influencing without authority. ## Preferred Skills - Prior experience working with global enterprise clients. - Familiarity with SaaS or platform-based service models. - Strong presentation and reporting skills. - Ability to adapt to diverse cultural and business environments. ## Experience - 8 to 15 years of relevant experience in enterprise account management, client success, or related roles. - Demonstrated success managing large, strategic accounts in the US markets. - Experience working closely with operations and delivery teams in a client-facing capacity. ## Environment - The role may involve a hybrid work setting, with potential for remote work depending on client and company requirements. - The position requires engagement with global clients, often involving virtual meetings and cross-time-zone collaboration. - The work environment is fast-paced, dynamic, and requires balancing strategic thinking with operational execution. ##