Enterprise Application Support Engineer
We are seeking an experienced Enterprise Application Support Engineer / System Integrator Level 2 to support mission-critical enterprise applications and systems within a secure federal environment. The successful candidate will provide operational support, troubleshooting, system integration, and sustainment for enterprise applications while working closely with engineering, infrastructure, and mission teams.
This position requires a strong background in enterprise application support, systems administration, production operations, troubleshooting, and system integration.
Key Responsibilities
- Provide operational and technical support for enterprise applications and supporting infrastructure.
- Monitor application and system health, availability, and performance within production environments.
- Troubleshoot complex application, server, operating system, and integration issues.
- Perform installation, configuration, maintenance, patching, and upgrades of enterprise applications.
- Diagnose incidents and coordinate resolution with engineering, infrastructure, development, and vendor teams.
- Support distributed applications and interconnected enterprise systems.
- Perform root-cause analysis and develop solutions to recurring operational issues.
- Support application deployments, configuration changes, upgrades, and other sustainment activities.
- Develop scripts and automation to improve system administration, monitoring, and operational efficiency.
- Maintain system documentation, operational procedures, and troubleshooting information.
- Support incident, problem, and change management processes.
- Ensure systems remain available, reliable, secure, and compliant with applicable customer requirements.
- Provide technical support within mission-critical environments requiring a high level of availability.
Required Qualifications
- Demonstrated experience supporting enterprise applications and production systems.
- Experience troubleshooting applications, servers, operating systems, and related infrastructure.
- Experience with enterprise system administration, integration, maintenance, and sustainment.
- Knowledge of Windows and/or Linux operating environments.
- Understanding of networking concepts including TCP/IP, DNS, HTTP/HTTPS, and application connectivity.
- Experience supporting highly available or mission-critical systems.
- Ability to troubleshoot complex technical problems and coordinate resolution across multiple technical teams.
- Strong written and verbal communication skills.
- Ability to work effectively within a secure federal or DoD/Intelligence Community environment.
Desired Qualifications
- Experience supporting 24/7 production or mission environments.
- Experience with cloud or virtualized infrastructure such as Azure, AWS, OCI, or VMware.
- Experience with PowerShell, Python, or other scripting/automation technologies.
- Experience with monitoring, logging, alerting, or observability platforms.
- Experience providing Tier 2/Tier 3 application or systems support.
- Experience with application deployments, upgrades, patching, and configuration management.
- CompTIA Security+ or other relevant technical/security certification.
- Previous Intelligence Community or DoD contracting experience.
Clearance
Active TS/SCI with FS Polygraph required