Enterprise Applications Manager

Job Summary:

Under the direction of the Chief Information Officer, the Enterprise Applications Manager leads the Enterprise Systems team with responsibility for the administration, integration, and operational health of the university’s centrally-managed academic and administrative software platforms. Core systems include the student information system (Ellucian Banner), learning management system (Canvas), and Student Success CRM (Slate), along with other institutional platforms and enterprise integrations. This is a working manager role: the Manager supervises a team of 2–3 application administrators and specialists while remaining actively involved in hands-on technical work.

Please note: This position is not remote-eligible

Essential Duties and Responsibilities:

Enterprise Application Administration

• Assist the database administrator in configuring and supporting the Banner ERP/SIS.
• Lead the administration and maintenance other centrally-managed platforms including the LMS (Canvas) and Student CRM (Slate for Student Success), with direct hands-on responsibility in at least one of these systems.
• Oversee system configuration, user provisioning, role management, and operational health across managed platforms.
• Manage the upgrade and release cycle for enterprise applications: evaluate release notes, schedule maintenance windows, coordinate testing, and communicate changes to stakeholders.
• Ensure FERPA compliance and data privacy best practices are maintained across all managed systems and integrations.
• Maintain documentation for system configurations, operational procedures, and integration specifications.
• Serve as escalation point for complex application issues and system incidents across the Enterprise Systems portfolio.

Data Integration and Systems Connectivity

• Collaborate with the database administrator, IT peers, and functional offices to ensure accurate and reliable data exchange across systems.
• Evaluate integration tools, middleware, and API capabilities to support institutional data flows and business process automation.
• Support data governance practices by ensuring integration design aligns with Banner as the system of record and established data standards.

Team and Project Management

• Supervise, develop, and evaluate 2–3 direct reports; assign work, set priorities, and conduct regular check-ins and annual performance reviews.
• Structure team responsibilities to complement the Manager’s own platform depth, ensuring collective coverage across SIS, LMS, CRM, and integrations.
• Lead or co-lead implementation projects for new platforms, modules, or integrations; manage scope, timelines, and cross-functional stakeholder communication.
• Participate in leadership team meetings and contribute to divisional planning, policy development, and vendor relationship management.

Provide input on procurement decisions, contract renewals, and vendor evaluations related to enterprise applications.