Enterprise Client Implementation Senior Manager (Hybrid)

The Enterprise Client Implementation Senior Manager is responsible for leading the end-to-end implementation of new enterprise clients and associated products and services within the Workers’ Compensation space. This role partners closely with Sales, Product, Operations, IT, and external stakeholders to translate client needs into effective implementation designs and ensure delivery aligns with contractual requirements, timelines, and quality standards.

This position serves as a hands-on implementation leader and subject matter expert, leveraging deep knowledge of Workers’ Compensation claims operations and the relationships between Insurance Carriers, TPAs, and Employers to guide successful client onboarding. The role requires intermediate to advanced proficiency in implementation documentation, process visualization, and presentation tools to clearly communicate complex workflows and implementation designs.

This is a hybrid position working in the Tampa, Fl office

DUTIES AND RESPONSIBILITIES:

Lead and manage enterprise client implementations end to end following sales award, maintaining clear, professional, and proactive communication
Plan, organize, and manage multiple concurrent implementation initiatives in alignment with approved scope, timelines, and quality standards
Partner with Sales during pre-sale and post-sale activities to gather requirements, validate scope, and support implementation feasibility discussions
Collaborate with Product, Operations, IT, Data/Analytics, and external partners to validate business, technical, claims, and operational requirements
Translate business and claims requirements into scalable implementation designs, workflows, and documentation
Develop detailed process flows, implementation diagrams, and solution designs using Microsoft Visio to clearly illustrate workflows, data exchanges, and dependencies
Create professional client facing and internal presentations using Microsoft PowerPoint to communicate implementation plans, timelines, risks, and status updates
Apply deep Workers’ Compensation claims expertise to guide design decisions, identify risks, and recommend best practices across carrier, TPA, and employer models
Develop implementation project plans, schedules, and ramp up strategies while identifying risks and mitigation approaches
Serve as a primary client point of contact during implementation, fostering trusted relationships with stakeholders at all organizational levels
Create, maintain, and ensure accuracy of implementation documentation, including scope and design documents, workflows, project plans, and transition materials
Leverage SharePoint Online to organize, maintain, and govern implementation documentation ensuring accessibility, version control, and compliance with internal standards
Ensure effective and seamless transition from implementation to post implementation Account Management or operational support teams
Provide consistent implementation status updates including milestones, dependencies, risks, and resolution plans
Contribute to continuous improvement of implementation tools, templates, documentation standards, and methodologies

QUALIFICATION REQUIREMENTS:

Bachelor’s degree or equivalent Workers’ Compensation experience required
Significant experience in a Workers’ Compensation claims role required, with demonstrable understanding of:

Insurance carrier operations
Third party administrator (TPA) models
Employer program structures and expectations

Direct, customer-facing experience implementing Workers’ Compensation products and services required
Experience supporting or leading implementations for enterprise level clients in complex operating environments
Intermediate to advanced proficiency in Microsoft Visio, with the ability to create and maintain detailed process flows, system interactions, and implementation designs
Intermediate to advanced proficiency in Microsoft PowerPoint, including development of executive ready and client facing presentations
Working knowledge of SharePoint Online, including document libraries, version control, and collaboration best practices
Proficiency in Microsoft Excel and other tools used for tracking, reporting, and documentation
Strong analytical abilities with the capacity to translate complex information into clear, actionable plans
Excellent written and verbal communication skills with the ability to tailor messaging to technical, operational, and executive audiences
Strong organizational, prioritization, and problem-solving skills
Customer centric mindset with a focus on quality, consistency, and relationship building
Ability to work independently while collaborating effectively across cross functional teams
Combination of remote and on-site work with ability to travel approximately 25%