Enterprise COTS/GOTS Application Support Specialist

NexGen Data Systems is seeking an Enterprise COTS/GOTS Application Support Specialist to provide day-to-day administration, monitoring, maintenance, troubleshooting, and sustainment of DLA enterprise infrastructure applications operating in physical and cloud-based NIPRNet and SIPRNet environments.

Supported technologies may include Lenel OnGuard, Lenel Network Video Recorder, Lenel SQL, GFMS, E911, Cool Sign, Carbon Black, SFTP, Xona, Autodesk, Minitab, IIS, RightFax, Adobe Experience Manager, Dameware, and other assigned enterprise applications or emerging technologies.

Roles & Responsibilities:

• Provide daily operational support for assigned Commercial Off-the-Shelf and Government Off-the-Shelf applications.
• Monitor application availability, health, connectivity, functionality, performance, and service dependencies.
• Perform application diagnostics using Government-provided maintenance and monitoring tools.
• Install, configure, upgrade, patch, maintain, and troubleshoot assigned applications.
• Support physical, virtualized, on-premises, and cloud-hosted application environments.
• Analyze and resolve user software, application, interface, and connectivity issues.
• Coordinate with operating system administrators, database administrators, network teams, cybersecurity personnel, project managers, users, and vendors.
• Open and track work orders with internal DLA teams and external vendors through final resolution.
• Perform software updates, patch management, operating system registry modifications, application cleanup, security-template application, and configuration-baseline maintenance.
• Research software bugs, compatibility problems, vendor releases, application changes, and system dependencies.
• Support design, development, testing, implementation, documentation, migration, and enhancement of assigned applications.
• Support Adobe Experience Manager application, server operating system, IIS, quarterly updates, security patches, workflow components, and third-party product compatibility as assigned.
• Support installation, configuration, patching, licensing, upgrades, and vendor coordination for Dameware licensing servers as assigned.
• Participate in relevant staff meetings, project meetings, outage coordination, and implementation planning.
• Prepare weekly activity inputs and monthly application status information.
• Maintain application procedures, technical records, troubleshooting guides, vendor contacts, and knowledge-transfer materials.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.