Enterprise Field Service Technician, Phoenix, AZ
Summary
Field Service Technician responsible for installation and support of wireless communications systems, including two-way radios and other wireless equipment for public safety and enterprise customers.
BearCom is the largest distributor of wireless voice, data, and video solutions in North America, and North America's largest two-way radio channel partner for Motorola, with more than 40 years of industry leadership, partnerships with leading manufacturers including JVC Kenwood and Avigilon, and a network of 75+ branches across North America. As part of the BearCom family, Stone Security brings deep expertise in security integration, backed by partnerships with leading OEMs including Axis, Milestone, and LenelS2, and delivering top-notch services and products built on a foundation of excellence, innovation, and customer satisfaction. Together, BearCom and Stone Security deliver communication, technology, and security solutions that help organizations operate safely, efficiently, and effectively – offering customers scalable solutions and employees the platform to build meaningful, high-impact careers.
As a Field Technician, you will be responsible for meeting customer expectations: quality, performance, timeliness, and cost-effectiveness. Wireless communications systems include: complex radio systems for public safety and enterprise customers. The ideal candidate must have excellent communication skills, be motivated, be customer service oriented, possess a willingness to learn, and be reliable. The Field Technician will interface directly with the end customer; therefore, a professional attitude and appearance are vital.
JOB DESCRIPTION
As a Field Service Technician I with BearCom, you will be involved in the installation and support of wireless communications systems.
Our Technicians are the heart of every service location, and we rely on their expertise in the delivery of the best service and solutions for our customers. The ideal candidate will provide exceptional customer service and possess the technical ability to create imaginative solutions that meet and exceed the most challenging customer needs.
- Create Basic Programming Codeplugs (less than 12 channels)
- Basic Mobile Installations (Radio, Antenna, Modem, DC-DC Converters)
- Troubleshoot and Repair Defective Two-Way Radios and Other Wireless Equipment (Radio, Power Supply, Antenna, Etc.)
- Some Regional and/or Overnight Travel and On-Call Hours May Be Required