Enterprise Inside Sales Representative (Req #1373)
Overview
As an ePlus Enterprise Inside Sales Rep (ISR), you will be part of a sales team that will acquire, manage, and grow ePlus customer relationships and maximize margin dollars. You will work proactively to provide hardware, software, and services solutions to ePlus customers with a focus on maximizing both profit and customer experience. You will foster existing customer relationships and work to develop new strategic relationships to enable customers to optimize their IT infrastructures by delivering a wide variety of world-class IT products, professional services, flexible lease financing, proprietary software and patented ePlus business methods.
Your Impact
- Research and quote sales opportunities for product and service sales, using all available resources to satisfy customer requirements, while maintaining the most advantageous profit margin
- Uplift all sales opportunities with warranties, service offerings, accessories and supplies
- Manage Run Rate Business including updating the pipeline, quoting, ordering, open order management, and post-order support
- Manage CRM entries, including customer opportunities, engineering requests and contract requests
- Coordinate with engineering teams for bill-of-material (BOM) design and validation
- Manage deal registration and negotiation of pricing
- Proactively engage customers to grow relationships, develop strategies and acquire new business
- Accurately execute and manage customer orders, ensuring successful delivery within customer expectations
- Utilize customer portals for all customer-required activities such as management of proposal requests, PO receipt confirmations and shipping information management
- Compile mandatory contract reports
- Proactively communicate with operations and procurement staff of key accounts to gauge level of satisfaction and compliance of customer requirements. Document and manage performance results.
- Develop and maintain a strong working knowledge of the key products and services. This knowledge should allow for the creation of configurations of the major OEMs supported
- Stay current on the programs, promotions and campaigns from our major vendor suppliers in order to sell products and services at the best possible margin to ePlus
- Proactively manage client issue resolution at the customer and supplier levels.
- Always maintain a professional and considerate manner in all oral and written communications with customers, both internal and external; be a credit to ePlus and reflect positively on your sales team
- Self-motivated, results-oriented team player with outstanding communication and interpersonal skills for building long lasting business relationships
- Solid understanding of U.S. industries and the drivers of IT demands within them
- Ability to identify unique business opportunities within regional market segments
- Strong knowledge of IT solutions including data centers, servers, information networks, storage devices, communications equipment and services, to optimize their use
- Superior communication and phone skills to facilitate complex IT conversations and close sales through your understanding of their business and your ePlus offerings
- Ability to prioritize and record daily milestone sales activity and consistently achieve quota for outbound calls, completions, conversions, demos and monthly deal closures
- Strong Microsoft Office Suite and Computer Application skills
Qualifications
- Bachelor’s Degree or AA with 5 years of professional experience is preferred
- 5+ years in the IT industry
- 7+ years of sales, business development or customer service experience
Why ePlus
The base salary range for this position at commencement of employment is expected to be between $55,000 to $75,000 annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. ePlus Benefits highlights can be viewed at: .
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Physical Requirements of Position:
Ability of finger dexterity to be used primarily to make small movements such as typing, picking up small objects or pinching fingers together. Movements frequently and regularly required using the wrists, hands and / or fingers. Speech ability must be at a level where one must convey detailed or important instructions or ideas accurately, loudly or quickly. Hearing ability must be at a level to hear average or normal conversations and receive ordinary information. Visual ability must be average with ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery. Physical strength for sedentary work with sitting most of the time. May have to exert or lift up to 10 – 20 pounds of force occasionally.
ePlus is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ePlus promotes affirmative action for minorities, women, disabled persons, and veterans.
Who We Are
At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.
Corporate Values
- Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
- Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
- Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
- Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.
Commitment to Diversity, Inclusion and Belonging
- We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
- ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.
- While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
- By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.
ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice.
Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.