Enterprise Knowledge Management (EKM) Program Manager

Location: Tampa, FL
Clearance: Active Top Secret with eligibility for SCI
Travel: CONUS and OCONUS travel required

We are seeking an experienced Program Manager (PgM) to support an upcoming Enterprise Knowledge Management (EKM) program for U.S. Special Operations Command (USSOCOM) Headquarters in Tampa, Florida.

This is a senior leadership and Key Personnel position responsible for the successful execution and integration of a complex, enterprise-wide EKM program supporting USSOCOM Headquarters, Component Commands, and Theater Special Operations Commands. The PgM will serve as the contractor's principal enterprise integrator and senior technical advisor to Government leadership, providing overall program management, direction, coordination, and performance oversight across a geographically dispersed workforce.

The EKM program encompasses enterprise program management and KM coordination; knowledge capture, organization, discoverability, and reuse; KM systems design, development, operations, and sustainment; records and repository management; business intelligence, data analysis, and performance measurement; and training, adoption, and organizational change management.

Responsibilities

• Provide overall leadership, management, direction, administration, quality assurance, and performance oversight for the EKM program and assigned task orders.
• Serve as the contractor's principal enterprise integrator and senior technical advisor to USSOCOM EKM leadership.
• Lead and manage contractor personnel supporting EKM activities across USSOCOM Headquarters, Component Commands, and Theater Special Operations Commands.
• Coordinate contractor activities with Government leadership, contracting personnel, technical stakeholders, mission partners, and geographically dispersed teams.
• Establish and maintain an enterprise program-management approach that integrates program execution, compliance, performance management, risk management, reporting, and continuous improvement.
• Lead enterprise-wide synchronization of EKM activities, helping identify and reduce redundant solutions, fragmented workflows, information gaps, and duplicative development efforts.
• Support Government requirements intake and prioritization by evaluating proposed requirements against known enterprise environments, identifying potential redundancy, and assessing lifecycle complexity.
• Oversee the planning and execution of projects involving knowledge management, software and application development, low-code/no-code solutions, data and analytics, records management, training, and organizational change.
• Manage performance against established program metrics and Key Performance Indicators (KPIs), including quality, timeliness, reliability, mission usefulness, user adoption, sustainment, enterprise reuse, and governance execution.
• Ensure risks, issues, dependencies, Government actions, and program decisions are identified, tracked, communicated, and addressed through resolution.
• Oversee program deliverables and reporting, including program management plans, quality management plans, monthly status reports, transition activities, trip reports, and other contractual deliverables.
• Provide leadership for geographically dispersed and OCONUS activities and coordinate travel and site support as required.
• Maintain effective communication with Government stakeholders regarding program status, emerging risks, resource requirements, technical challenges, and recommended courses of action.
• Proactively identify opportunities to improve enterprise integration, operational effectiveness, technical performance, and long-term sustainability.
• Ensure the contractor team maintains focus on mission delivery while meeting contractual, security, quality, records, accessibility, and other applicable Government requirements.