Enterprise Operations Center Specialist - Junior
Summary
Monitors and resolves IT alerts 24/7 for a federal agency’s enterprise systems, ensuring continuous uptime and applying basic networking and ITSM tools.
Overview:
Job Title: Enterprise Operations Center Specialist - Junior
Security Clearance: Ability to Obtain Public Trust
Location: Washington, D.C.
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)
Description:
C3EL is seeking a Enterprise Operations Center (EOC) Specialist to support our mission in Washington, D.C., at the Department of Transportation (DOT) Headquarters’ Building. The EOC operates 24x7x365, including all Federal Holidays, and is responsible for maintaining continuous visibility and availability of enterprise infrastructure and services.
Responsibilities will include, but not be limited to:
- Performs day-to-day activities required to monitor systems for events or alerts.
- Coordinates and manages the resolutions of events and alerts.
- Monitors and identifies problem areas and coordinates resolutions.
- Applies fundamental concepts, processes, practices, and procedures on technical assignments.
Minimum Qualifications:
- U.S. Citizenship, with ability to attain a Public Trust clearance.
- Must have a minimum of 2 years of related experience providing technical support to an enterprise operation center, monitoring and managing enterprise systems and networks using advanced technologies and tools.
Desired Qualifications:
- Familiarity with ServiceNow and other enterprise ITSM/monitoring platforms.
- Networking knowledge: routing, switching, and VPNs.
- ITIL-based incident and change management experience.
- Experience managing vendor escalations and maintaining SLAs.
- Certifications: ITIL Foundation, CompTIA Network+/Security+, CCNA/CCNP, SANS/GIAC or equivalent.
Education:
- A minimum of a High School diploma or equivalent is required.