Enterprise Program Management Manager

The Manager, Enterprise Program Management leads Jacent's Enterprise Program Management Office (EPMO) and is accountable for both the IT project portfolio as well as a key cross functional process leadership. The role owns oversight and project management of key IT projects and the overall portfolio and runs cross-functional business programs such as Go-To-Market (GTM) and Beyond the Clip. It partners with key stakeholders across the company to ensure successful outcomes on chartered projects and key processes. The role reflects Jacent’s Culture Pillars, playing offense with a clear point of view and staying solutions driven across every program it leads.

Essential Duties & Responsibilities

EPMO and Portfolio Management

• Own the EPMO operating model: intake, prioritization, stage gates, and delivery standards for IT and cross-functional initiatives.
• Maintain a single portfolio view of all active projects and programs, covering status, risk, dependencies, and budget, and report it to the CIO.
• Run portfolio governance, including a regular prioritization forum with business and IT stakeholders, and escalate tradeoffs that need an executive decision.
• Manage intake and prioritization of AI, data, and automation initiatives through the EPMO, partnering with Data and AI leadership on sequencing and resourcing.
• Define and maintain PMO tooling and templates (Jira, Microsoft 365) so that status reporting comes from the work itself instead of manual collection.
• Track outcomes after delivery against the original business case and feed lessons learned back into planning.
• Lead internal and external resources in Program and Project leadership roles.
• Develop and maintain methodology and tools required for successful Project and Process leadership.

Cross-Functional Program Leadership

• Lead cross-functional business programs, including Go-To-Market (GTM) and Beyond the Clip, from discovery through delivery, with named owners, plans, and success metrics.
• GTM: lead the execution phase of the GTM strategy so items reach market on time and accurately. Chair the weekly GTM meeting and maintain reporting on initiative status and outcomes.
• GTM: oversee end-to-end delivery of price books, test scans, pricing files, and NIFs to internal and external partners, and make sure an analyst has vetted all customer-facing data for accuracy and compliance with best practices.
• Build feedback loops with leadership and Buying/Product to improve future launches.

People Leadership

• Hire, coach, and develop direct reports; set goals and conduct performance reviews.
• Direct the work of contract project managers and vendor resources and evaluate their performance against scope and deliverables.
• Allocate shared resources across competing initiatives and make staffing recommendations as the portfolio grows.

IT Project and Program Leadership

• Lead delivery of IT projects and programs, including NetSuite, Boomi integration, warehouse, and field operations system work, from planning through go-live and stabilization.
• Develop, implement, and oversee project plans, schedules, budgets, and risk and issue logs designed to meet or exceed each program's success metrics.
• Hold third-party partners and vendors to delivery commitments, scope, and cost.
• Coordinate testing, release, cutover, and change management with IT operations and business owners.

General

• Complete special projects and other duties as assigned.

Knowledge, Skills, and Abilities

• Strategic thinking with strong executional excellence.
• Experience building or running a PMO, including portfolio governance and prioritization.
• Ability to lead and develop both managers and individual contributors, and to allocate shared resources across competing demands.
• Ability to lead cross-functional initiatives and influence stakeholders without direct authority.
• Technical aptitude, strong organizational skills, and meticulous attention to detail.
• Analytical mindset with experience using data to drive decision-making.
• Excellent communication, storytelling, and presentation skills, including executive briefings.
• Strong critical thinking, problem analysis, and problem-solving abilities.
• Self-motivated with critical attention to deadlines.

Experience and Credentials

• Bachelor's degree in business, information systems, or a related field or equivalent experience; MBA preferred.
• 7+ years of program or project management experience, including 3+ years leading a PMO, a program team, or other managers.
• Proven track record delivering large cross-functional programs, including ERP or other system implementations and product or service launches.
• Experience with resource and capacity planning across a portfolio of concurrent initiatives.
• PMP, PgMP, or equivalent certification preferred.
• Advanced Excel; working knowledge of NetSuite and Tableau, and integration platforms such as Boomi; experience with Jira or comparable project management tooling.
• Retail, CPG, or consumer goods experience preferred.
• Go-To-Market, product launch, or item setup experience in retail, CPG, or consumer goods strongly preferred.

Physical & Work Environment Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to travel occasionally for meetings, trainings, or customer engagements.
• Must be able to communicate effectively in person, over the phone, and via digital platforms.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with federal, state, and provincial laws). Outside of Canada, employment with the Company is “at will,” which means it is subject to termination by either the Company or the employee at any time, for any reason.