Enterprise Referral Manager
PRIMARY FUNCTION
Responsible for structuring and distributing the incoming referrals to the referral coordinators in the team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This list may not include all the duties that may be assigned.
Ensure all specialists uploaded in our EMR have the updated information and details.
Oversees key performance indicators such as productivity, quality, and time of the referral coordinators.
Provides training and training materials to referral coordinators.
Perform reviews of referrals to ensure all referral best practices are being used.
Monitor staffing changes, hiring and dismissals of referral coordinators.
Assist with implementation of new initiatives.
Provide the best environment to work efficiently for the team.
Collaborate with office managers to create a communication link between coordinators and in-clinic staff.
QUALIFICATIONS
EDUCATION:
Proficiency in Microsoft Office Package.
EXPERIENCE:
Bilingual (Spanish & English).
KNOWLEDGE, SKILLS, AND ABILITIES
Good analytical and planning skills.
Critical thinking and decision making.
Strong attention to detail.
Self-starter, motivated, multitasking capacity, communication (written, verbal).
Customer service oriented, this includes patient needs and assessment, quality standards for service and satisfaction.
Able to stay calm, collected & listen to diffuse stressful situation.
TYPICAL WORKING CONDITIONS
Patient facing
May rotate working in the office and remote/telework.
OTHER PHYSICAL REQUIREMENTS
Vision
Sense of sound
Sense of touch
PERFORMANCE REQUIREMENTS
Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations.
The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to be an accurate reflection of the general nature of level of the job.