Enterprise Service Desk Specialist with Security Clearance

Serve as the initial point of contact for IT related problems and provide tier 1 level support which will consist of providing phone and online support to users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary. Additional duties will include: • Provide health and status monitoring of the networks • Documenting and communicating outage information to co-workers and customers • Executing scripts • Open and close tickets • Correlate events an…