Enterprise Service Desk Specialist with Security Clearance

Top Skills' Details Non negotiables: Completed and valid SecurityCE; at-least a Secret Clearance \ 1.) 1-4 Years of IT Experience 2.) Openess and Willingness to support an in-bound service desk/ call center operation 3.) Experience with ITSM (Ticketing System) Description 1.) Tier 1 Support: Serve as the initial point of contact for IT-related problems. Provide phone and online support to users. Perform troubleshooting and resolve technical issues. Follow escalation protocols as necessary. 2.) …