Enterprise Solutions – Functional Specialist (ERP / Business Analyst)

Branford Limited | Tsim Sha Tsui, Hong Kong

Founded 35 years ago, Branford Limited is a toy trading company located in Tsim Sha Tsui and part of the Battat Group, headquartered in Canada.

At Battat, we are in the business of making kids happy. Our dynamic, talented and motivated teams design and manufacture high-quality, educational and innovative toys that children and parents around the world have loved for over 50 years.

Joining Battat means working in a multidisciplinary team within a growing, privately owned international company. It also means joining a stimulating workplace with professional challenges and opportunities to learn, contribute and grow.

Curious? Visit www.battat.com and explore our brands!

THE OPPORTUNITY

The Enterprise Solutions – Functional Specialist will work closely with business stakeholders to improve, support and expand the Group’s enterprise solutions. This is primarily a functional and business analysis role, with a strong focus on Microsoft Dynamics 365 Business Central, AI-enabled applications, product information and digital asset management, and configurable workflow and work management platforms.

Key Responsibilities

• Partner with business users to understand processes, identify pain points and translate needs into clear business and functional requirements.

• Support the ongoing enhancement and adoption of Microsoft Dynamics 365 Business Central across business functions, including requirements clarification, configuration support, testing, documentation and user assistance.

• Assist with the design, rollout and continuous improvement of AI-enabled applications and automation solutions, with attention to business value, usability, data quality and responsible use.

• Support enterprise platforms for product information, digital assets, workflow and collaborative work management without being tied to a single vendor or product.

• Analyze process and data flows across enterprise applications, identify gaps or duplication, and recommend practical improvements.

• Prepare functional specifications, process maps, test scenarios, user guides, training materials and release communications.

• Coordinate user acceptance testing, track issues, validate fixes and support go-live and post-implementation activities.

• Provide day-to-day functional support, investigate incidents and enhancement requests, and work with technical colleagues or vendors when escalation is required.

• Promote consistent processes, data standards, security practices and effective system adoption across departments and locations.

• Maintain clear documentation and ensure agreed actions, priorities and deadlines are followed through.

Qualifications and Experience

• Degree in Information Systems, Business Administration, Computer Science, Engineering or a related discipline.

• At least 5 years of experience as a business analyst, functional consultant, application specialist or similar role supporting ERP or enterprise applications.

• Hands-on functional experience with Microsoft Dynamics 365 Business Central or another ERP system is strongly preferred.

• Experience gathering requirements, documenting processes, preparing functional specifications and coordinating user acceptance testing.

• Exposure to AI applications, automation, product information management, digital asset management, workflow platforms or system integrations is an advantage.

• Comfort working with business data, including investigating data issues and using Excel or reporting tools for analysis and validation.

• Experience in trading, manufacturing, consumer products, retail, supply chain or product development environments is an advantage.

Skills and Personal Attributes

• Strong analytical, problem-solving and process-improvement skills.

• A user-focused mindset and the ability to explain system concepts clearly to non-technical colleagues.

• Excellent organization, documentation and follow-through.

• Self-motivated and dependable, with the ability to work independently and collaboratively within an international team.

• Curious about emerging technology and willing to learn new enterprise platforms as business needs evolve.

• Proficiency in written and spoken English and Cantonese is essential; Mandarin is an asset. Frequent communication in English with colleagues in Canada is required.

Salary, Benefits and Working Conditions

• Five-day work week

• Medical and dental coverage

• 13th-month salary

• Continued education and professional development

How to Apply

Please apply with your full resume and expected salary though applies now.

We thank all applicants for their interest; however, only selected candidates will be contacted.

Personal data collected will be used for recruitment purpose only.