Enterprise Support Specialist I

Enterprise Support Specialist I

This role is an integral to the IT team providing software, network computer and printer support, training and troubleshooting. It assists employees with Enterprise Applications, including, but not limited to, the Electronic Medical Records System, Windows, and MS application as in MS Office.

Summer of Duties

•Manage helpdesk ticket queue for EMR and IT issues.
•Create documentation to be used by internal IT staff and end users.
•Acts as technology support to agency end users via phone, video and in person scenarios for
computers and phones.
•User access management; creating and managing user accounts.
•Trains users in startup, basic and advanced use of software programs including EMR databases
and Microsoft Office.
•Assists in evaluation and testing of software and planning for future needs.
•Performs other related duties as required to accomplish the objectives of the agency.

Compensation and Benefits

WCMHS provides a comprehensive benefits package including health, dental, vision, retirement, and a generous paid time off package including flexible holidays and 12 vacation days in year one.

The starting pay range for this position is $26.86 - $27.95 per hour.