Enterprise System Analyst

Overview

Major Responsibilities:

• Maintain and enhance P21 across Galco’s locations and operating companies. Provide guidance on application functionality and configuration.
• Investigate escalated ERP issues using application behavior, transaction data, and custom code. Coordinate with Epicor or other vendors when additional support is needed.
• Work directly with Sales, Purchasing, Operations, Service, and Finance to clarify requirements and improve workflows.
• Develop and troubleshoot C#/.NET code for P21 business rules and related automation, following established patterns and working with the development team.
• Configure and support DynaChange, portals, alerts, scheduled tasks, and other P21 settings.
• Support API-based integrations and EDI processes. Investigate failed transactions and work with other developers to correct data or processing issues.
• Create and maintain Crystal Reports forms and labels, SQL queries, and operational reports. Confirm results with the departments that use them.
• Test P21 upgrades and application changes, including custom rules, forms, and integrations. Coordinate user acceptance testing and verify changes following deployment.
• Maintain application permissions and branch-level access controls according to approved business requirements.
• Assist with ERP implementations, data conversions, and reconciliation for acquisitions, new locations, and system changes.
• Document custom functionality and support procedures. Provide end-user training and guidance.
• Use source control and established review and release procedures. Track assigned work and communicate progress or issues.
• Perform other related duties as assigned.

Required Skills and Qualifications:

• At least three years of hands-on experience with Epicor Prophet 21 in application support, configuration, or development.
• Solid understanding of distribution operations, including quoting and order entry, pricing, purchasing, inventory, fulfillment, and invoicing.
• Practical C#/.NET development experience, including the ability to understand existing code, diagnose failures, and implement changes.
• Strong SQL skills and working knowledge of the P21 database structure. Ability to investigate transaction data and work with queries, views, and stored procedures.
• Experience configuring P21 or supporting custom functionality in a production environment.
• Experience with Crystal Reports or Crystal Forms, including modifying operational documents and labels.
• Experience using APIs and working with structured data such as JSON or XML.
• Familiarity with Git or comparable source control, along with testing and release procedures.
• Ability to work directly with business users, explain technical issues clearly, and follow assigned work through completion.
• Bachelor’s degree in computer science, information systems, or a related discipline, or equivalent practical experience.

Preferred Qualifications:

• Experience developing P21 business rules or working directly with P21 APIs.
• Experience with Azure Functions and troubleshooting scheduled or background applications.
• Experience with SQL Server Reporting Services, EDA/Phocas, or Epicor Report Studio.
• Experience supporting EDI transactions or integrations with eCommerce, product information, CRM, or shipping systems.
• Participation in ERP implementations, upgrades, or data migrations.
• Experience supporting multiple branches, service and repair operations, or assembly processes.