Enterprise Systems Governance & Enablement Manager

Skills

(the technical skills to do the job at a high level of accomplishment)

Essential:

· Demonstrated experience leading enterprise business systems, digital transformation, product enablement, business improvement or a comparable enterprise capability.

· Strong understanding of enterprise systems and the relationship between business processes and technology.

· Demonstrated experience establishing or improving governance, prioritisation and operating models.

· Strong strategic and analytical capability, with the ability to assess competing priorities and make evidence-based recommendations.

· Demonstrated experience working across complex, cross-functional environments with competing stakeholder interests.

· Strong executive and senior stakeholder engagement skills.

· Demonstrated ability to influence across organisational boundaries while operating within clearly defined governance and decision rights.

· Strong process improvement and business analysis capability.

· Experience overseeing system enhancements, releases, implementation activity and business readiness.

· Strong understanding of data quality, reporting and information-management implications of enterprise system change.

· Strong communication, facilitation and negotiation skills.

· Ability to balance immediate operational needs with sustainable enterprise outcomes.

Desirable:

· Experience configuring workflows, forms, rules, templates or business processes within enterprise systems.

· Experience with systems such as AlayaCare, LeeCare, UKG / HRIS platforms, CompliSpace or other quality / risk systems, Microsoft Dynamics 365 Business Central or similar platforms.

· Experience using process mapping tools, project management tools, Microsoft 365, Power BI or related analytics / workflow tools.

· Familiarity with change management, release management and user acceptance testing.

Knowledge & Qualifications

(the specific knowledge fields and qualifications required)

Essential

· Good understanding of business process improvement, technology-enabled change and enterprise system governance.

· Understanding of how enterprise systems support service delivery, workforce management, quality, compliance, finance and reporting.

· Understanding of business analysis methods and documentation practices.

· Understanding of data quality, reporting dependencies and the importance of consistent system use.

· Understanding of risk, privacy, security and access considerations in business systems.

Desirable

· • Relevant qualifications in business systems, information management, technology, business analysis, project management or related disciplines.

· Project management, product management, process improvement or change management certification.

· Knowledge of aged care, disability, health, community services or not-for-profit operating environments.

· Knowledge of SaaS platforms, integrations, workflow automation and enterprise system roadmaps.

Experience

(the scope of work experiences the incumbent ideally should have gained - including environment, timeframe and context)

Essential

· Demonstrated experience in business systems, product ownership, process improvement, systems enablement or similar role.

· Experience working with operational stakeholders to improve business processes through better use of technology.

· Experience documenting processes, requirements, workflows, decisions and user guidance.

· Experience supporting or coordinating system improvements, enhancement backlogs, releases or configuration changes.

· Experience working across multiple stakeholder groups with competing priorities.

· Experience supporting adoption of systems or process changes in a complex operating environment.

Desirable

· Experience in aged care, disability, health, community services, not-for-profit or other regulated service environments.

· Experience working with care management, HRIS, ERP, quality / risk / compliance or finance systems.

· Experience with product ownership, roadmap management or vendor engagement.

· Experience supporting executive or governance reporting on system performance, benefits, risks or improvement initiatives.

Wisdom

(the sensitive tasks that require good judgement)

· Strong judgement and demonstrated ability to respectfully challenge established practices where they create enterprise risk or inefficiency.

· Knows when an issue is a process problem, training problem, data problem, configuration problem, vendor problem or IT technical support issue.

· Balances quick operational fixes with sustainable long-term system and process outcomes.

· Understands when to escalate risks, unresolved decisions, competing priorities or potential compliance impacts.

· Exercises judgement about system changes that may affect client care, workforce outcomes, financial reporting, privacy, data quality or regulatory obligations.

· Maintains credibility by being practical, responsive and evidence informed.

Valuing

(the type of work someone undertaking this role would need to value)

· Whole-of-organisation thinking over siloed optimisation.

· Practical solutions that work in real operating environments.

· Clear documentation and sustainable processes.

· Good data, consistent system use and reliable reporting.

· Collaboration between business, IT, Data & Analytics and vendors.

· Continuous improvement rather than one-off fixes.

· Respectful challenge, transparency and accountability.

· Supporting operational teams to use technology well.

Pre-Requisites

· Australian Police Check.

· International Police Check, where relevant.

· Working with Children Check, if required.

· NDIS Worker Check, if required.

· Commitment to providing professional and safe services to all residents and clients, including children and young people.

· Commitment to creating an environment where clients are safe and free from abuse, neglect, violence and preventable injury.

· Unrestricted right to work in Australia. Visa evidence required where relevant.

· COVID-19 vaccinations, in line with Jewish Care requirements.

· Flu vaccination, where relevant.

· Any other compliance, credentialing or employment screening requirements determined by Jewish Care.