Enterprise Technical Account Manager
Description
About Convertr
Convertr is the enterprise data integrity layer that ensures clean, compliant, and complete data flows across systems and teams. Global leaders like Microsoft, Oracle, Amazon, Stripe, and HP use Convertr to improve data quality, accelerate operations, and gain full transparency across their lead and data supply chains. By automating complex workflows and standardizing data at scale, Convertr helps organizations drive better decisions, reduce risk, and unlock the full value of their data. The best convert with Convertr.
Why Convertr?
You will be joining a rapidly growing scale-up, with the opportunity to work closely with businesses across our ecosystem of brands, agencies, and publishers – it’s a really exciting time to join the Convertr team.
At Convertr, we’re building a platform that delivers real value to B2B businesses, driving operational efficiency and improving the quality of lead data. Our global, API-first platform allows businesses to track and analyse the success of their marketing campaigns and convert their lead data into powerful prospects.
We offer the opportunity to shape your own career, with exposure to industry-leading technologies that are reshaping the demand generation landscape. If you’re a driven, creative, collaborative individual who is looking for a role where you can really make a difference, you’ve come to the right place.
Our unique culture
Our culture is built on integrity, collaboration, respect and expertise, and these core values underpin everything that we do.
If you’re driven by innovation, Convertr is right for you. We’re proud to foster a working environment that is collaborative, inclusive and transparent, where our differences are celebrated and we encourage and support the team to be the best versions of themselves.
In an exciting time of significant growth, you’ll play a big part in our mission of helping our customers scale, drive operational efficiencies and improving the quality of their lead data.
As we continue to scale, we want to hear from talented, driven problem-solvers, who can help us work towards transforming the demand generation landscape.
About the role
The Enterprise TAM is the dedicated technical point of contact for a strategic, high priority enterprise account, owning the relationship end to end on the technical delivery side. This role combines hands on account management with people leadership, overseeing the Campaign Management team to ensure campaign execution aligns with the account's requirements and standards.
What you'll do
Act as the primary technical contact for all matters relating to a designated strategic account, including data processing, integrations, and platform configuration
Own technical escalations and drive them to resolution, coordinating with internal engineering or platform teams where needed
Maintain a deep working knowledge of the account's campaign requirements, data flows, and any account specific configurations
Lead technical reviews and status updates with key stakeholders
Oversee and review content syndication and social campaigns, ensuring complete adherence to account specifications
Optimise and recommend improved workflows to ensure adoption and drive business objectives
Manage day to day performance and output of the Campaign Management team
Conduct regular 1:1s, performance reviews, and support the team's development
Act as an escalation point for the team on technical or process blockers
What you'll bring
3 years+ experience in Technical Account Management in a fast-paced environment
Previous experience with the Convertr platform preferred but not essential
Experience managing enterprise level client relationships in a technical capacity
People management experience, ideally leading a delivery or campaign focused team
Knowledge and understanding of API documentation and usage
Experience with CRMs such as Salesforce, Marketo, Hubspot
Experience with ticket management systems (e.g. Zendesk, ServiceNow)
Experience with MySQL preferred but not essential
Must be located in the Pacific Timezone
Skills and attributes
Have a high level of intellectual curiosity and the ability to constantly learn
Excellent analytical, problem diagnosis and creative problem-solving skills with the desire and ability to identify, and help implement changes
Educated to degree level preferred but not essential
Self-driven and proactive nature – a bias for speed and action
Strong listening and verbal communication skills: you will need to quickly understand customer needs or issues and deliver a clear and concise response via video calls and emails
Ability to manage conflicting priorities and thrive in a fast-paced environment
Highly organised, collaborative and detail oriented
You’re known for being a good collaborator and can motivate or maintain enthusiasm throughout the onboarding engagement
Working with us means
You will be joining a high growth fast moving company working with enterprise global brands whilst enjoying every moment with a sociable team from all over the world, also including the below:
25 days holiday plus an extra day for your birthday!
Career development opportunities
Employee Assistance Programme - Free 24/7 wellbeing support for all our team
Flexible remote working
Team Socials - Regular team parties and social events
Choose your own remote working kit
Generous company healthcare & access to 401k plans
Additional health benefits including One medical (On demand primary care), Health advocate (Experts to navigate care), Talkspace (Virtual mental health support), Kindbody (Family building care) and Teladoc (Virtual care)
Life insurance, HSA and FSA plans available
Convertr is ISO270001 certified which means we hold a certificate on our internal standards on information security which we are audited on annually. Therefore, compliance and policies are key to the running of Convertr and we need to ensure that the team comply to the standard of security at all times. You will receive annual training on data compliance, GDPR and data handling as well as regular internal meetings throughout the year to highlight the importance of compliance within our day to day workflows.