Enterprise Technology Support Engineer
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You will provide responsive IT support for requests, incidents, and issues while minimizing business impact. You will manage user technology throughout onboarding and offboarding, maintain workplace hardware and meeting-room setups, and improve self-service resources and IT processes. You will monitor the environment, analyze trends to prevent issues, support security and compliance activities, contribute to IT projects, and recommend user-facing technology solutions.
Responsibilities
- Serve as the primary contact for IT requests, incidents, and issues.
- Build relationships with users and stakeholders to understand technology needs.
- Manage the user IT lifecycle from onboarding through offboarding.
- Implement alerts and analyze trends to prevent IT issues.
- Standardize IT processes and create self-service resources.
- Support security audits and maintain compliance with IT policies.
- Contribute to projects that improve the IT environment and user experience.
- Oversee user-facing hardware and workplace IT setups.
- Analyze and recommend user-facing technology solutions.
Requirements
- Solid foundation in Windows OS, Active Directory, AV and meeting-room setups, and troubleshooting desktops, laptops, mobile devices, and printers.
- Proficiency with SCCM, Intune, Zoom, Slack, Confluence, and Jira.
- Operational familiarity with VMware, backup and datastore concepts, and basic network troubleshooting.
- At least 3 years of end-user support and enterprise operations experience.
- Experience with the Microsoft ecosystem, including Windows OS, Office, Active Directory, DNS, Group Policy, and DHCP.
- Experience with user access lifecycle, SOE and image concepts, and deployment tooling.
- Strong documentation and change discipline.
- Excellent written and verbal communication.
Benefits
- Performance-based bonus structure
- 401(k) match up to 50%
- Health, mental health, dental, vision, disability, and life coverage
- 25 paid vacation days and market holidays
- Breakfast, lunch, and snacks
- Regular social events, clubs, and sporting leagues