Entrenchment Banker

To execute all Personal Banking entrenchment activities and meet set Key Performance Indicators (KPIs) (e.g., activation, onboarding, cross-sell, retention, etc.) through an outbound and/or virtual capability in order to reduce client attrition and improve on doing more with Personal Banking clients. To improve client experience through entrenchment.

Type of Qualification: First Degree
Field of Study: Business Commerce or equivalent

Experience Required
Personal Banking
Personal and Private Banking
3-4 years
Experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Developing Expertise
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Interpreting Data
• Producing Output
• Providing Insights
• Pursuing Goals

Technical Competencies:

• Application & Submission Verification
• Banking Process & Procedures
• Customer Acceptance & Review
• Customer Understanding
• Processing
• Product Knowledge