ENTRY - IT Support Engineer | Tech Refresh | OJT Provided**
Summary
Entry-level IT support engineer at an IT services firm working in a healthcare environment: troubleshooting client-platform incidents, handling service requests and change management, and taking part in client platform implementation/upgrade projects. OJT provided; requires only a NITEC and good English.
Responsibilities:
Perform troubleshooting for client platform related problems.
Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
Provide timely status updates to relevant parties.
Perform service requests related to client platforms.
Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
Involved in client platform implementation/upgrade project.
Manage client platform implementation/upgrade project.
Perform research/evaluation of client platform tools.
Provide systems related technical advice to customers or project team.
Manage client platform management systems.
Manage systems changes through change request process & provide status reports to the relevant parties.
Perform client platform related presales tasks.
Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
Ensure service level meets requirement. Propose and implement action plans when required.
Established facility management standards/best practices to ensure operation consistency across project/facility management teams.
Requirements:
Good command in English to liaise with different entities
Min NITEC in any disciplines
Comfortable working in healthcare environment