Entry Level 1st Line Support
Salary: £25,000 - 28,000 per year
Requirements:- Experience or knowledge of SQL would be a bonus.
- We will consider candidates with a customer service background or previous IT support experience.
- Answer our helpdesk phone line and manage our helpdesk ticketing system.
- Respond to general queries.
- Investigate issues and resolve them where possible.
- Ensure all queries are responded to within agreed timeframes.
- Log bugs and communicate them to our development team for resolution.
- Carry out basic account management, including registration and cancellation of software licenses, assistance with settings adjustments, and providing training.
- Assist with the launch of new clients.
- Work with third-party partners to resolve issues with API integrations.
- API
- Support
- SQL
More:
We are a leading fintech software company serving the UK and European finance industry, with nearly 20 years of experience delivering high-quality, reliable software to the UK and European lending and finance sector. We are looking for a bright and ambitious individual to join our growing IT helpdesk team, where you will have opportunities to learn, expand your skills, and progress your career. This is a full-time, on-site role based in Horsham, offered at £25k to £28k depending on experience.
last updated 35 week of 2026