Entry Level Customer Care Specialist
We're looking for a detail-oriented and tech-savvy Customer Care Specialist to join Keyvoto's growing team.
This role is ideal for someone who thrives in a collaborative environment, enjoys solving problems behind the scenes, and wants to grow alongside a dynamic team in the SaaS and retail tech space. You won't be working in a traditional customer-facing role. Instead, you'll be an essential part of our project execution force, supporting Account Managers in delivering successful outcomes for our clients.
What You'll Do:
- Support Account Managers in the day-to-day execution of client projects
- Research and collect data, product information, and digital assets from various online sources to ensure project completion
- Coordinate with internal teams to keep projects on track and deadlines met
- Maintain accurate records and documentation throughout each project lifecycle
- Identify gaps or missing information and proactively flag or resolve them
- Contribute to process improvements that make the team more efficient
Requirements
- Strong computer literacy and comfort navigating digital tools and platforms — this is a must
- Excellent command of written and spoken English
- Detail-oriented with the ability to manage multiple tasks simultaneously
- A true team player who thinks collectively, not individually
- Proactive, eager to learn, and willing to roll up their sleeves
- Strong communication skills and a positive, can-do attitude
- Organised, reliable, and calm under pressure
Nice to Have
- Prior experience in a support, research, or operations role will be considered a plus
- Familiarity with SaaS platforms or e-commerce environments
Benefits
- Career development opportunities
- Unique employee experience
- Friendly, casual environment with an open culture
- Significant opportunity for career growth as the team and company expand
- Work-life balance
- Remote working options
As published by workable
First name, Last name, Email, Headline, Phone, Address, Photo, Resume
- What draws you to an operational support role within a tech company, rather than a more traditional customer-facing or administrative position? written answer
- Tell us about a challenging project or task you faced, personally or professionally, where things didn't go as planned. How did you find a way through it, and what did that experience teach you about how you work under pressure? written answer
- How would you describe your relationship with technology? Give us a specific example of a digital tool or platform, excluding AI tools, that you taught yourself to use. What drove you to learn it and how did you apply it? written answer
- Do you use AI tools in your day-to-day work or studies? If yes, which ones and for what tasks. Ηow do you make sure the output meets the quality standards you need? written answer