Entry Level Customer Service Representative
Are you excellent at communicating over the phone and via email? Do you want to have a chance to demonstrate your superior customer service skills? Would you like the flexibility and convenience of working from home?
Nova 401(k) Associates is looking to fill a full-time remote customer service representative (Participant Specialist) position. In this position, you will field phone calls and emails related to retirement plan withdrawal and loan transactions. Although welcome, industry experience is not required, and paid training will be provided.
Candidates will also be required to successfully complete the NIPA Distribution Administrator and Loan Administrator Certificates. For additional information on the Distribution Administrator and Loan Administrator Certificate Program, please visit NIPA’s website at .
Job Responsibilities:
- Responsible for answering the Nova participant services line phone calls and emails
- Work directly with participants and clients to help initiate requests through the recordkeeper sites and answer questions related to pending requests
- Establish solid working relationships with all vendors and plan sponsors to ensure open and accurate communication
- Provide data entry assistance for Distribution Department
- Pursue and attain NIPA’s Distribution Administrator and Loan Administrator Certificates
- Perform other related duties as required
Qualifications:
- Bachelor’s degree required
- Bilingual speaking is a plus
- Ability to establish priorities, work independently, and proceed with objectives without supervision
- Superior organizational and coordination skills
- Flexibility, adaptability, and ability to multi-task
- Coachable and committed to professional development
- Experience in a customer service or call center setting a plus but not required
Compensation and Benefits:
- Base Hourly Pay: $21-$25 per hour
Work Location/Hours:
- Work from Home
- Must work from USA and be authorized to work for any US employer
- We will supply all necessary computer equipment
- 40 hour work week, 8 hours per day, Monday-Friday
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As published by greenhouse · 18 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter
Short answers (6)
- Please provide your COMPLETE address (Address 1, Address 2 (if applicable), City, State, and Zip Code). Again, your COMPLETE address is required.
- Please provide your United States Visa status, if applicable. optional
- What hours are you available to work?
- If hired, when could you start?
- Where did you hear about this job (please provide website name if applicable)?
- If you have a LinkedIn Profile, please share it here! optional
Pick from a list (12)
- Are you legally eligible for employment in the United States?
- Are you at least 18 years old?
- Have you filed all required federal and state personal tax returns timely?
- Have you paid all federal income taxes that you owe?
- If you have not paid all federal income taxes that you owe, have you entered into a payment agreement with the Internal Revenue Service?
- Have you declared bankruptcy in the last five years?
- Have you had a property foreclosed upon or been sued for nonpayment on bills in the last five years?
- In the past five years, have you been more than 90 days behind on any bill?
- If you owe child support, are you current on your child support?
- Do you have a bachelor's degree?
- What is your minimum required salary?
- I hereby certify that all statements made in this application are true and correct to the best of my knowledge and belief. I understand that any misrepresentations or omissions of facts in this application are grounds for disqualification from further consideration or for dismissal from employment. I authorize the company to inquire into my educational, professional and past employment history references as needed to research my qualifications for this position. If employed, I agree to conform to the rules, regulations and policies of the company. I understand that I will be an employee “at will” and either the company or I may terminate my employment relationship at any time for any reason not in violation of law. I hereby acknowledge that I have read and fully understand the forgoing and seek employment under these conditions.