Entry Level IT Technician
Summary
On-site IT support role at Chiyoda USA Corporation in Greencastle, IN: resolves technology issues for internal staff and supports PCs, printers, fax machines, copiers, and audio-visual equipment. Requires a mix of technical and customer-service skills; A+ certification (or equivalent experience) is preferred.
Job Description
We are seeking an Entry-Level IT Technician to provide technical support throughout our company, Chiyoda USA Corporation. This position will assist employees with computer hardware, software, network connectivity, printers, user accounts, and other IT-related issues. The technician will support both office and manufacturing-floor technology while maintaining a safe, professional, and service-focused environment.
Key Responsibilities
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Provide first-level technical support to employees.
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Troubleshoot computers, printers, scanners, software, and network connectivity.
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Install, configure, and maintain computers and IT equipment.
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Assist with user accounts, passwords, and system access.
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Support computers, scanners, and other technology used on the manufacturing floor.
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Document service requests, repairs, and equipment changes.
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Maintain IT equipment and inventory.
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Escalate complex technical or network issues to senior IT staff.
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Follow company IT, cybersecurity, and safety procedures.
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Provide professional and timely customer service to plant employees.
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Other duties as assigned.