Entry Level Product Support

Year Up United seeks an Entry-Level Product Support Specialist to help learners and staff effectively use our educational platforms and tools. In this role, you’ll respond to user tickets, troubleshoot basic technical and product issues, document resolutions, and escalate complex cases as needed. You’ll collaborate with program, data, and tech teams to identify recurring issues, improve knowledge bases, and support new feature rollouts. This role is ideal for early-career professionals eager to…