Entry Level Support or Quality Assurance Analyst

Support or Quality Assurance Analyst

We seek a talented analyst to join a strong technology team responsible for the implementation and support of high volume, high performance client facing applications. The candidate will support applications that are part of cloud based, mobile, and/or on premise environments. Great opportunity to be part of a growing office of an established company that provides cutting edge IT solutions to Fortune 500 and Public Sector clients.

Work Location:

Cleveland, Ohio

Essential Functions:

§ Learn at least 2 client’s business processes and application implementation. Implementation may be Salesforce or some other product

§ Support end users questions and issues via various communication channels including email, phone, and portals

§ Determine root cause analysis of issues and help determine and implement solutions

§ Make configuration changes to the application

§ Create reports

§ Develop and execute functional test cases

§ Update project documentation

§ Application release management responsibilities

Qualifications:

§ Understanding of waterfall, agile, and iterative development methodologies

§ Strong written and verbal communication skills

§ Customer service skills

§ Work well in teams

§ Ability to learn new information quickly

§ Technical aptitude

Minimum Qualifications:

- Bachelor’s degree in Management Information Systems or related field
- Authorized to work for any U.S. employer

-0-1 years of experience preferred or recent college graduates

EOE M/F/V/D
VEVRAA Federal Contractor