Entry-Level UPS Field Service Technician

Concentric, LLC is the nation’s largest independent industrial power provider, delivering forklift power, critical infrastructure, mechanical/HVAC, and dedicated material handling and automation maintenance solutions. Through a nationwide network of technicians, engineers, and support teams, Concentric understands and prioritizes the unique needs of each customer to maximize uptime, improve operational efficiency, and maintain infrastructure. We provide reliable, scalable solutions that support data centers, telecommunications providers, utilities, manufacturing, distribution, commercial facilities, and other mission-critical environments across America.

Job Summary

The Critical Power Entry-Level UPS (Uninterruptible Power Supply) Technician is responsible for servicing, troubleshooting, installing and maintaining Uninterruptable Power Supply (UPS) systems from all manufacturers; both single and three phase, along with batteries and other critical power equipment such as Power Distribution Units (PDU’s) and Static Switches (SSW’s). This position also provides technical support to customers on operational and maintenance aspects. This position reports to the Regional Service Supervisor and has no direct reports.

Key Job Responsibilities:

• Reliable attendance and punctuality.
• Perform required preventive maintenance service to equipment under contract as scheduled.
• Responsible for maintenance involving use and care of electrical test equipment.
• Maintain a safe work environment at all times by adhering to established safety protocols and completing all required safety and compliance training by designated deadlines.
• Advise requesting departments on available systems and requirements to ensure their needs are met while maintaining compliance with applicable safety codes and regulations.
• Perform initial start-ups.
• Provide 24/7 on-call emergency services as required.
• Perform routine maintenance on electrical equipment to ensure safe, reliable, and efficient operation.
• Conduct battery system maintenance.
• Install designed battery systems to ensure compliance with design specification and safety codes.
• Provide requested services while meeting safety codes, specification and budgetary limitations.
• Work with other team members to complete custom and large installation projects.
• Educate customers on basic operation of their equipment, informing them of issues they may experience and the necessary corrective actions.
• Establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.
• Maintain and safeguard company-issued tools and equipment.
• Troubleshoot critical power systems down to the root cause and perform repairs with minimal customer downtime or site operation disruption.
• Interpret technical documentation including schematics.
• Protect company proprietary information, manuals, and records.
• Coordinate and manage all on-site subcontractors as necessary.
• Recognize sales opportunities for critical power equipment and other add-on products and link potential customers with the appropriate internal and external sales and technical resources.
• Complete all required paperwork accurately and on time, including Field Service Reports, RMAs, timecards, and expense reports.
• Perform warehouse-related duties, including preparing batteries for shipment, managing inventory, and safely operating a forklift.
• Maintain technical documentation for study and/or review.
• Provide training and guidance to less experienced employees where necessary.
• Participate in weekly training sessions.
• Other duties as assigned by supervisor

Key Performance Measurements

• A score card that reflects performance in areas such as safety, efficiency, greater than 90% billable time, work order completion, customer satisfaction, and issue resolution.
• Other key performance measurements as assigned.