ENVOY, CARE LINE

Open 37d

Job Description

Answers and routes incoming (Internal Inbound & External Inbound) calls on a complex digital telephone system and respond to simple enquiries aimed at hospital services and procedures.
Ensure calls are picked up within the stipulated standard and transferred to the correct person/department according to the Standard Operating Procedure
Communicating positively and effectively with all callers to ensure a consistent and correct flow of communication.
Transfer telephone calls to intended recipients after screening them properly.
Create and maintain logs of incoming and outgoing calls on a daily basis.
Operates PA system to make emergency codes announcements.
Updates and maintains the hospital directory and other resources to ensure updated hospital information as reference.
Reports PBX console/computer problems to supervisor.
Ensures to send daily report within an hour upon end of shift.
To perform any extra duties as delegated by Operator Manager.
To perform random test call on emergency extension and hospital general line during idle time.
To ensure updated on call rosters of required department is available for reference and file accordingly.
Ensure to check handover log after each shift.
To perform other task assigned by Operator Supervisor or Manager

Requirements

Sijil Peperiksaan Malaysia (SPM)
1 -2 year experience in customer service industry.
Good verbal and oral communication skills.
Able to work on shifts, weekends and public holidays
Computer literate.
Exceptional communication and interpersonal skills, with the ability to collaborate effectively across functions.
Ability to work collaboratively in a team and interface with various levels of the organization.

See also