ENVOY, CARE LINE
Summary
Handles incoming calls, routes them to the right departments, and provides directory information for a hospital.
1) SUMMARY OF DUTIES
Responsible for answering routes telephone calls from internal and external customers.
2) JOB DESCRIPTION
Answers and routes incoming calls.
Performs database retrieval for directory information.
Assists callers in identifying needs and then routing calls appropriately.
Reports PABX console/computer problems to supervisor.
Updates and maintains staff directory to ensure accurate delivery of
information.
Provides information obtained from a variety of sources to field questions from the public regarding departments, phone numbers, operational hours, etc.
Provide training for new operators or on-call substitutes.
To make announcement when necessary.
Other ad-hoc task assign by Superior.
2) JOB REQUIREMENT
Minimum SPM.
Able to work on shift and weekends.
Answer incoming calls politely and promptly.
Rotation work from operator to front desk.