Epic Certified Phoenix Analyst II - Epic: IT Epic - Remote
Summary
Configures, tests, and supports Epic healthcare systems to ensure data integrity and system availability for patient care and organizational needs.
Primary Duties and Responsibilities
The Epic Certified Phoenix Application Analyst II is responsible for configuring, testing, implementing, and supporting the clinical, financial, or administrative, and/or other healthcare information systems used for the delivery of patient care and/or other supporting functions of the organization.
Oversees practices and processes to ensure integrity, safety, and availability of all data and applications, supporting the goals and objectives of the customer as well as the business needs of Hoag.
Evaluate problem tickets and service requests, customer requests for system changes, data retrieval requests, system performance problems and optimization opportunities, and participate in the timely resolution of these activities. Responsible for the build and maintenance of various system dictionaries, profiles, tables and other configuration points. Identifies system enhancement requests and works with the team to implement as applicable. Coordinates with the vendor as appropriate.
Tests the system, including any configurations, customizations and new releases, prior to production implementation. Works with end-users to assist with the design and testing of system reports and communicate changes to end users and other staff as applicable. Participates as a team member in various projects. Prepares for and participates in system design, validation and/or remediation sessions
Performs all the functions above with supervision as needed. Performs other duties as assigned.