Epic HIM/Coding Application Analyst, RevCycle Clinical Applications, Baptist Health Digital Solutions Center

About Baptist Health
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

Epic HIM/Coding Application Analyst, RevCycle Clinical Applications, Baptist Health Digital Solutions Center

The Epic HIM/Hospital Coding Application Analyst acts as a vital link between Health Information Management, Hospital Coding, Revenue Cycle operations, and information technology, ensuring that Epic HIM and Hospital Coding functionality operates effectively across the organization. This role requires an understanding of healthcare processes, medical record workflows, coding operations, and technical systems. Analysts translate operational and regulatory requirements into system functionality to maintain system integrity, promote automation and efficiency, support compliant coding practices, and improve the end user experience.

A significant portion of an analyst’s day is devoted to resolving break fix issues, performing routine system maintenance, and supporting HIM and Hospital Coding workflows. These activities include troubleshooting application issues, applying Epic quarterly updates, working with Epic technical support, testing system changes, and validating workflows to prevent disruptions to coding, health information management, and downstream revenue cycle processes. Analysts also support workflows and integrations that complement HIM and Coding operations. Much of the coordination and follow up for these responsibilities is conducted through structured communication channels, including email, Teams chat, and scheduled meetings.

Epic HIM/Hospital Coding Application Analysts also spend significant time collaborating with cross functional teams. Their day may begin with a team huddle, weekly group meeting, or a smaller session focused specifically on HIM and Hospital Coding workflows with their team lead. Throughout the day, analysts participate in meetings with HIM, Hospital Coding, Revenue Cycle, Compliance, Clinical, and operational leaders to clarify requirements, identify workflow opportunities, and understand pain points from the end user perspective.

As an Epic HIM/Coding Application Analyst, you will be responsible for:

• Ensuring the operational effectiveness and reliability of Epic HIM and Hospital Coding applications while addressing user needs, incidents, system updates, upgrades, and ongoing optimization opportunities.
• Providing ongoing analysis, troubleshooting, and support of application components to meet operational, clinical, coding, compliance, and business requirements.
• Supporting Epic HIM and Hospital Coding workflows, including medical record management, coding work queues, deficiency management, chart completion, release of information, and related revenue cycle processes.
• Performing application testing and participating in integrated testing of current and newly released Epic functionality to ensure system reliability and workflow integrity.
• Contributing to Epic updates, upgrades, optimizations, and projects within and across applications and developing application specific solutions.
• Partnering with HIM, Hospital Coding, Revenue Cycle, Compliance, Clinical, and IT teams to translate operational requirements into effective Epic solutions.
• Evaluating existing workflows and identifying opportunities for automation, standardization, optimization, and improved efficiency.
• Troubleshooting issues that may affect coding workflows, documentation completion, medical record integrity, billing readiness, and other downstream processes.
• Developing and maintaining application documentation, workflow diagrams, testing scripts, build documentation, and operational procedures.
• Providing 24/7 customer support for applications within assigned areas of accountability as required.
• Maintaining a strong understanding of HIM and Coding workflows within the Epic environment.
• Utilizing Microsoft 365 applications, including Teams and Excel, to support communication, documentation, analysis, and project activities.
• Mapping and documenting operational and application workflows using Visio or similar workflow documentation tools.
• Supporting workflows associated with coding, health information management, medical records, documentation integrity, and revenue cycle operations.

Experience:

• 2 years of Clinical Applications and Systems experience involving design, build, integration, testing, or activation required.
• Minimum 2 years of related experience required.
• Knowledge of healthcare information systems and clinical or revenue cycle applications preferred.
• Experience supporting Health Information Management, Hospital Coding, medical records, or related revenue cycle workflows preferred.
• Epic implementation, optimization, upgrade, or support experience preferred.
• Experience participating in Epic workflow design sessions and documenting operational and system requirements preferred.
• Experience working with Hospital coding, chart completion, deficiency management, release of information, or related HIM workflows preferred.
• Epic Identity, Release of Information, Deficiency Tracking, Gallery, and/or Hospital Coding related certification preferred.
• Experience supporting integrated workflows between HIM, Coding, Clinical Documentation, Revenue Cycle, and Billing applications preferred.

Education/Degree and Certifications:

Required Education:
High School Diploma

Degree Preferred:
Bachelor of Arts/Science (BA/BS)

Preferred Certifications:
Epic HIM and/or Coding related certification

Primary Location:

Baptist Digital Solutions Center