Epic Implementation Specialist

Job Summary

Access Healthcare is hiring an Epic Implementation Specialist in the US to set up and stabilize Revenue Cycle Management (RCM) services for clients who use Epic. The person will work directly with the client's revenue cycle and IT teams, and act as the bridge to Access Healthcare's operations team in India and, where needed, the Customer Success team.

Supervisory Responsibilities

• This position has no direct supervisory responsibilities.
• May mentor junior engineers and provide technical guidance to project teams as needed.

Duties/Responsibilities

Client facing (US)

• Lead the Epic side of RCM onboarding for new clients, from discovery to go-live and stabilization.
• Understand the client's Epic set-up, mainly Professional Billing and Hospital Billing, Claims and Remittance, work queues, and reporting.
• Document current state workflows, work queue logic, payer rules, and access requirements.
• Coordinate Epic access, security templates, VPN, and remote connectivity with the client IT team.
• Run working sessions with client revenue cycle leaders, billing managers, and Epic analysts.
• Track open items, risks, and decisions; share regular status updates with the client.
• Support testing, cutover, and go-live, and stay through hypercare until volumes and quality are stable.

Access Healthcare operations team (India)

• Translate client Epic workflows into clear process documents, SOPs, and training material for the offshore team.
• Train and support India operations staff on client-specific Epic screens, work queues, and edits.
• Act as the first point of contact for Epic questions raised by the operations team during ramp-up.
• Review early production output and work with operations leads to fix process or access gaps.
• Help set up productivity and quality baselines for each client process.

Customer Success (as needed)

• Hand over stable accounts to Customer Success with complete documentation.
• Support Customer Success on escalations that need Epic knowledge.
• Identify opportunities to improve client workflows or extend scope, and share them with the account team.

General

• Follow HIPAA, client security policies, and Access Healthcare compliance standards at all times.
• Contribute to a standard Epic onboarding playbook that can be reused across clients.

Success in the first 12 months

• New client onboardings go live on the agreed date, with Epic access and workflows ready
• Clear, reusable documentation exists for every client process handled.
• Client feedback on the onboarding experience is positive, after go-live.