Epic Prof Billing Team Lead

Job Title: Application Team Lead - Professional Billing & Claims

Location: Remote

Department: Epic Implementation

Reports to: Epic Application Manager Support

Employment Type: Full Time, Exempt

Travel Required: Yes

Salary Range: $111,100 – $121,000

Summary

The Epic Professional Billing and Claims Team Lead will be responsible for enabling effective workload management for analysts, including support tickets, optimization projects, maintenance efforts, and upgrade-related activities by bringing expertise in prioritization and scoping Professional Billing and Claims work efforts, system configuration and workflow best practices, and collaborative and solution-oriented communication. A successful Epic Professional Billing and Claims Team Lead brings a high degree of organization and attention to detail as well as experience building Epic Professional Billing and Claims in a variety of settings. The Team Lead will be accountable for understanding and managing the operational requirements of Planned Parenthood affiliates and work closely with other project team members to ensure such requirements are translated successfully in Epic.

Essential Functions

• Effectively and accurately tracking Jira tickets to understand and communicate priorities of work in the queue and assigned to analysts
• Acting as contact for Planned Parenthood affiliates, always maintaining open lines of communication with clients.
• Meeting with key staff to understand workflows, requirements, and access practices unique to the affiliate.
• Developing an understanding of each affiliate’s unique needs and assessing if the existing Planned Parenthood Foundational build will meet these needs or if additional build will be necessary.
• Translating knowledge of best practice PB/Claims/RTE design, build, and testing techniques throughout the implementation and ongoing support phases.
• Leading complex large scale optimization projects from design through build and ongoing support
• Working with and mentoring project team members and other analysts to design, build, and test system designs related to PB/Claims/RTE applications. Serve as a liaison with vendors as required.
• Assisting with supporting readiness activities for affiliates prior to implementation and post live activities during stabilization periods.
• Assisting with supporting maintenance and support tasks as assigned.
• Serving as the PB/Claims/RTE team representative in meetings as assigned.
• Maintaining regular communication with Epic representatives, including participating in all project team meetings.
• Serving as a resource for analyst team members to discuss the status of deliverables, shared issues, end user concerns, and upcoming milestones.
• Working with the Training team on development of workflow and tipsheet documentation as assigned.
• Assisting with build, upgrade and optimization tasks as directed.
• Assisting with onboarding and provide mentorship to new hires.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Business acumen, strategic thinking and problem solving.
• Customer service, interpersonal skills, oral and written communications
• Ethics, diversity, initiative, teamwork, and leadership
• Computer and technical skills
• Quality, safety, and security