Epic Resolute Hospital Billing Analyst
Summary
Maintains and optimizes Epic Resolute hospital billing systems, troubleshoots complex build issues, and ensures accurate billing workflows for a Georgia-based healthcare provider.
Who We Are
At Vitruvian Health, we serve with compassion. As the leading healthcare system for northwest Georgia and southeast Tennessee, we are committed not only to strengthening the health of our communities, but also to supporting the growth, success, and well‑being of every team member.
Our Legacy
Formerly Hamilton Health Care System, Vitruvian Health is built on a legacy of trust, innovation, and exceptional care. With more than 80 access points across the region—including Hamilton Medical Center and Bradley Medical Center—you’ll have the opportunity to be part of something bigger: a connected, mission‑driven team making a difference every day.
Our Values
Our core values—Professionalism, Respect, Integrity, Diversity, and Excellence (PRIDE)—guide every interaction and decision. We believe in empowering our people, celebrating what makes us unique, and delivering care that reflects the heart of our mission.
Your Career With Us
Join us and build a meaningful career where you’re valued, inspired, and supported to make a real impact.
Excellence. Every person. Every time.
Title: EPIC Resolute Hospital Billing Analyst
Department: 55906 - Informatics
Reports To: Director, Informatics
JOB SUMMARY
The EPIC Hospital Billing Analyst works with leadership to establish priorities for the Epic billing module, assisting systems analysts in
implementing Epic Resolute updates and establishing Epic Resolute best practices and procedures. Reviews release notes from Epic
for optimization opportunities to improve hospital and professional billing functionality and processes. Serves as the “go-to” analyst for
review and resolution of complex build issues within the application team along with being the point person in completing workflow
analysis with our operational partners. This position is responsible for ensuring accurate and timely technology support and problem
resolution to internal and external customers. Resolves complex and everyday service requests relating to software problems and
malfunctions; interacting and consulting with users to manage user satisfaction; providing guidance, assistance, and follow-up on user
inquiries.
JOB QUALIFICATIONS
Education: Bachelor’s degree in an Information Systems / Clinical Informatics related field or 4 years of related IT experience in a
healthcare environment.
Licensure: Credentials in clinical practice or health information technologies are required. Epic Certification is required (May hire into
position without certification, but must attain certification within first 45 days of HHCS sponsored Epic training to continue employment).
Experience: Two (2+) years within a progressive information technology organization. One (1+) year of Hospital/Health Care
organizational experience.
Skills Complete Epic Ambulatory application system knowledge. Requires in depth knowledge and experience. Has developed deep
conceptual and practical expertise in own discipline and basic knowledge of related disciplines. Understands workflows and makes
thoughtful recommendations on the fly. Creates unique solutions based on experiences and knowledge of other's build/configure and
workflows. Incorporates future software direction into recommendations. Demonstrated ability to collaborate effectively with others,
gain trust and build/configure strong relationships. Flexibility and adaptability with respect to changing end user business needs.
Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a
course of action to resolve the problem and to prevent its recurrence bring effective solutions to complex customer problems. The
ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work
situations and time pressures. The willingness to put forth extra effort when required, including demonstrating persistence in the face
of obstacles and adversity. A highly motivated, detail and service oriented individual that enjoys working with others in a team, that
can accurately set priorities, work effectively with minimal direction in a job environment involving creative leadership, possessing
written and verbal communication skills, problem solving, organizational and technical skills which include PC familiarization; A
technical and functional understanding of hospital, clinic, and related information systems that will allow credibility in the eyes of
Hamilton Health Care Systems (HHCS) management, end users, other Informatics Team members, consultants and vendors;
Computer skill set and/or enhanced specialty area workflow knowledge that encompasses intrinsic troubleshooting knowledge and
operation optimization strategies; Familiar with a variety of the field's code sets, concepts, practices, and procedures. Relies on
experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of
others. A wide degree of creativity and latitude is expected while enforcing established standards. Additionally, the Epic Analyst may
provide consultation on complex projects, and IS considered to be a top level contributor/specialist that can make it happen. A
working knowledge of processes performed by the specific areas in health information served, Administrative, operational and
technical skills necessary to properly identify, justify and fulfill departmental automation requirements; Ability to work with and utilize to
the best advantage the HHCS representatives of various vendors and consultants; A mature individual with a strong sense of
customer service, organization, optimization, and continuous improvement.