Epos Systems Support Manager - Campus Services - 108291 - Grade 6

Position Details

Campus Services

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £33,002 to £35,608 with potential progression once in post to £39,906

Grade: 6

Full Time, Permanent

Closing date: 26th November 2026

Our offer to you

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Find out more about the benefits of working for the University of Birmingham

Background

The University of Birmingham is a global institution working within a diverse and vibrant City, offering an inspiring education to our students, and undertaking critically important research. We are a place of open, critical thinking, and the creation, sharing and dissemination of knowledge. Professional Services put students at the heart of all they do and enable an exceptional educational experience. They provide outstanding support to our researchers and help the University to grow its influence regionally, nationally, and globally. They ensure the University’s resources are used wisely, manage and improve the infrastructure which sits at the heart of the institution, and support decisions to be made quickly and based on sound evidence. Our Birmingham Professional programme operates across the University, supporting colleagues to network and collaborate, offering opportunities to learn and develop, contributing to the delivery of the University’s objectives, and helping everyone to understand the broader context within which we work.

Department overview

As part of Campus Services, the Food, Beverage and Retail department operates a diverse portfolio of catering, hospitality, retail and accommodation services across the University of Birmingham. The department supports students, staff and visitors through a broad range of outlets including coffee shops, bars, restaurants, retail stores and event services. Technology plays a critical role in enabling efficient and effective operations across the

department. The Food, Beverage and Retail technology estate includes the use of Electronic Point of Sale (EPOS) systems, payment solutions, loyalty platforms, reporting and business intelligence tools, stock management integrations and associated hardware deployed across multiple sites.

Role Summary

The EPOS Systems Support Manager is responsible for the operational ownership, development and continuous improvement of the Food, Beverage and Retail EPOS System and technology landscape.

The post holder will act as the subject matter expert for our retail technology systems, including EPOS, payment solutions, loyalty platforms, reporting systems and associated integrations. They will be responsible for ensuring service reliability, driving system enhancements, delivering technology improvement projects and maximising the value of retail technology investments across the department.

Working closely with operational managers, suppliers, IT Services and external partners, the post holder will identify opportunities to improve customer experience, operational efficiency, data quality and commercial performance through the effective use of technology and business intelligence.

The role will provide specialist technical leadership for retail systems, supporting over 40 outlets and more than 90 EPOS devices while ensuring compliance with relevant security, PCI DSS and University standards.

The post holder will lead the delivery of retail technology projects and system developments, co- ordinating resources across multiple stakeholders to ensure successful implementation and adoption of new technologies and processes.

Main Duties

• Act as the lead specialist and primary point of expertise for all Food, Beverage and Retail technology systems.
• Take operational ownership of the EPOS platform and associated systems, ensuring service availability, performance and continuous improvement.
• Develop and maintain system enhancements and technology improvements in consultation with key stakeholders.
• Lead the implementation, testing and deployment of new functionality, integrations and system upgrades.
• Monitor system performance to identify service improvement opportunities and implement solutions.
• Ensure all retail systems remain aligned with University standards, security requirements and business objectives.
• Evaluate emerging technologies and recommend improvements that enhance operational efficiency and customer experience.
• Lead the administration and optimisation of cloud-based retail technology platforms and associated services.
• Fosters a fair and equitable workplace for all staff.
• Identify and respond to equality and diversity issues in line with relevant university policies and procedures.
• Other relevant criteria from our equality and diversity duties document.
• Supports the University’s sustainability agenda through resource efficient working.
• Any other duties commensurate with the grade.

Required Knowledge, Skills, Qualifications, Experience

• Educated to Degree level (or equivalent qualifications) or relevant technical qualification and relevant experience - where no equivalent qualification is held, extensive proven practical and technical experience in a similar role will be required.
• PCI DSS SIG qualification would be advantageous
• Knowledge of EPOS, retail technology and payment systems within a complex operational environment.
• Understanding of PCI DSS principles.
• Knowledge of cloud-based platforms, systems integrations and retail technology infrastructure advantageous
• Working knowledge of IT service management principles and best practice
• Excellent analytical and problem-solving skills with the ability to identify solutions to
• technical and operational problems.
• Excellent stakeholder management and relationship-building skills.
• Strong verbal and written communication skills with the ability to explain technical concepts to non-technical audiences.
• Effective planning, prioritisation and organisational skills.
• Ability to manage multiple priorities and competing deadlines.
• Strong influencing skills with the ability to secure stakeholder engagement and support.
• Ability to work independently and use initiative whilst contributing effectively as part of a wider team.
• Experience supporting and administering EPOS technology.
• Experience delivering technology projects, system implementations and service improvement initiatives.
• Experience gathering business requirements and translating these into technical
  solutions.
• Experience of working with multiple stakeholders across operational and technical
  environments.
• Experience of supporting business change and user adoption activities.
• Extensive proven practical experience in a relevant scientific, technical or IT specialism.
• Evidence of literacy and numeracy, with the ability to write clearly, and to analyse information and data.
• Knowledge of the protected characteristics and duties under the Equality Act 2010. Including fostering good relations and advancing the universities Public Sector Equality Duty (PSED).
• Other relevant criteria from our equality and diversity knowledge, skills and experience document.

Informal enquiries to Stuart Fenton, email: s.fenton.1@bham.ac.uk

View our staff values and behaviours here

Use of AI in applications: We want to understand your genuine interest in the role and for the written elements of your application to accurately reflect your own communication style. Applications that rely too heavily on AI tools can appear generic and lack the detail we need to assess your skills and experience. Such applications will unlikely be progressed to interview.

We believe there is no such thing as a 'typical' member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy. You can find out more about our work to create a fairer university for everyone on our website.