Equine Pharmacy Customer Care Specialist
Description
At Wedgewood Pharmacy, we are dedicated to improving the lives of animals through customized medication and compassionate care. Every role in our organization contributes to helping pets live healthier, happier lives. We are a team driven by purpose, quality, and a shared commitment to animal health.
Must be within a commutable distance of Lexington, Kentucky
Great Care, Delivered™ isn't just a promise; it’s a commitment to our customers! If you have a passion for helping animals and a love for serving others, we want YOU to join our Customer Care Team and help us fulfill that promise!
Wedgewood Pharmacy is the perfect place for you! As the nation’s largest and most trusted provider of compounded veterinary medications, we’re looking for enthusiastic individuals to join our mission!
The CC Equine Specialist is a key operational role and high-level performer, responsible for delivering the highest-quality support and complete knowledge for equine customer support solutions and services, providing an extraordinary experience for our Wedgewood Equine customers.
Essential Functions:
- Provide tier II support with the Customer Care Operations team
- Identify, investigate, and resolve in-depth customer issues and concerns through multi-channel communications – phone, email, and chat.
- Deliver high-quality professional resolutions to all internal and external customers
- Be the subject matter expert on all internal and online systems and processes; can readily assist all equine internal and external customers
- Identify system, customer, and quality trends
Required Skills & Abilities:
- Extremely customer-focused, providing the best customer experience at every touch
- High-touch performer based on quality, speed, and resolution
- An excellent oral & written communicator
- Active and responsive problem solver
- Adaptable to change, feedback, and direction; continually performance-focused
- Strong multi-tasker
- Detail-oriented with a sense of urgency
- Team-centric and collaborative
- 1-3 years’ experience in an equine customer service environment
- Excellent performance and attendance record
- Thorough knowledge of departmental processes, procedures, and policies
- Exceptional verbal and written communication; can speak and write intelligently, clearly, and concisely to get messages across that have the desired effect
- Problem solver; looks beyond the obvious and doesn’t stop at the first answer
- Strong organizational and time management skills are a must
- Pharmacy Technician License or willing to obtain
- Ability to work extended hours and weekends on occasion.
What’s in it for you:
- A comprehensive benefits package that includes health, dental, and flexible spending accounts
- 401(k) retirement plan with a generous company contribution to help you save for the future
- Company-paid life and disability insurance
- Access to voluntary insurance options
- A generous paid time off program that increases every year
- Tuition reimbursement
- Opportunity for growth - We believe in promoting from within and do so through our internal job posting program!
Why We Do What We Do
At Wedgewood Pharmacy, your work has purpose. Every prescription you help prepare, support, or deliver contributes to improving the health and well-being of animals. We are passionate about what we do and proud to build a workplace where people feel supported, included, and valued.
Our Commitment to Inclusion
Wedgewood Pharmacy is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive.
As published by greenhouse · 26 questions · 4 written answers
Basics
First Name, Last Name, Email, Phone, Resume/CV
Short answers (5)
- Preferred First Name optional
- Address 1 optional
- Address 2 optional
- City optional
- Zip Code optional
Pick from a list (17)
- State optional
- Pay Expectations Aligned
- Will you now or in the future require sponsorship for employment work authorization?
- Currently, or in the future, does your authorization to work in the United States involve Curricular Practical Training (CPT) or Optional Practical Training (OPT)?
- Are you at least 18 years old or older?
- Are you a high school graduate, or have you earned a GED?
- I acknowledge that Wedgewood participates in E-Verify meaning Wedgewood will provide the federal government with my Form I-9 Emloyment Eligibility Verification to confirm that I am authorized to work in the United States. E-Verify is completed for all hires after offer acceptance. For more information, please visit the e-verify.gov website for an overview of the process.
- Have you ever had a professional license denied, revoked, suspended, or otherwise restricted, conditioned, or limited or have you surrendered a professional license, been fined, placed on probation, reprimanded, disciplined, or entered into a settlement with a licensing authority in connection with a professional license you have held in any jurisdiction, or is any such action pending?
- Have you at any time had an application for registration with the Drug Enforcement Agency (DEA) denied, had a DEA registration revoked, or surrendered a DEA registration for cause?
- Are you able, at the time of employment, to submit verification of your legal right to work in the United States?
- Have you previously interviewed or worked for Wedgewood Pharmacy or any of its affiliates?
- Are you able to work your 8-hour shift uninterrupted, excluding breaks and lunch?
- By selecting YES I consent to receiving recruiting SMS messages from Wedgewood Pharmacy at the phone number provided above.
- Do you have any time off or vacation planned in the first 60 days of employment?
- How many words can you type in a minute?
- How many phone calls do you have experience managing on a daily basis? optional
- Are you able to work in the office Monday - Friday? There is not a remote option for this role. optional
Written answers (4)
- Please tell us why you consider yourself a suitable candidate for this position. You should include examples of proven skills and relevant talents you would bring to this position. Also, include your motivation for seeking this position.
- List any additional information you feel may be helpful to us in considering your application (e.g. professional trade, civic activities, and/or offices held).
- Which software programs are you proficent?
- Describe your Equine experience? optional