ERP Application Support Specialist (MS Dynamics AX)
Posted Updated
Job Description:
Provide support to users and assist them with ERP-related concerns.
Troubleshoot system issues and resolve errors.
Handle and monitor tickets, making sure everything is addressed on time.
Guide users on how to use the system properly (finance, inventory, etc.).
Escalate more complex issues to the technical team if needed.
Do basic system checking, testing, and validation.
Document issues and solutions for tracking and reference.
Job Qualifications:
Experience supporting an ERP system (Dynamics 365 AX, SAP, NetSuite, etc.).
Background in IT support or application support.
Good understanding of business processes is a plus.
Strong problem-solving and communication skills.
Experience with ticketing tools is an advantage.