ERP Business Analyst

Salary: £35,000 - 55,000 per year

Requirements:

• Experience with field service management software in business analysis, implementation, application support, or a similar role.
• Experience gathering requirements and writing clear, detailed specifications for developers.
• Ability to speak with users about their work and uncover exceptions and missing details.
• Interest in software design; familiarity with ERP, UI design, databases, or SQL is useful.

Responsibilities:

• Gather requirements and map field service workflows, including engineer scheduling, job allocation, service contracts, and back-office processes.
• Write detailed functional specifications covering screen behaviour, business rules, data requirements, and exceptions.
• Work with developers on new features, improvements to existing workflows, and fixes for live software issues.
• Assess whether requirements can be met with existing functionality, need customer-specific changes, or could benefit other customers as core product enhancements.
• Review completed changes against the original requirements.
• Stay involved during development to help resolve questions and check that finished changes support how customers work.

Technologies:

• ERP
• Support
• SQL
• UX UI Design
• LESS

More:

We are an established UK ERP software vendor seeking a Business Analyst to turn field service operational knowledge into improvements to our software. The role is home-based, with our company office in Sheffield, and offers a salary of £40,000–£55,000. You will work directly with customers and developers, taking requirements from initial discussions through to development and review. This opportunity may suit a field service software consultant looking to reduce client travel and become more involved in product development.

last updated 44 week of 2026