ERP Business Analyst — Manufacturing

Salary: RM 14,500 – RM 15,000 per month

Based on the uploaded Senior IT Business Analyst JD, here are the extracted job purpose, key responsibilities, and job requirements, organised for easy use in recruitment postings.

JD_ SNR IT BUSINESS ANALYST.pdf

1. Job Purpose

• Provide regional APAC production support for SAP and tightly integrated business systems across China, Australia, New Zealand, and ASEAN countries.

• Support end-to-end business processes covering customer-centric commercial operations and supply chain planning.

• Support systems such as Salesforce, e-commerce, Product Information Management (PIM), marketing applications, and SAP sales, logistics, warehousing, and supply chain management.

• Investigate and troubleshoot application issues, perform root-cause analysis, and identify interface problems across integrated systems.

• Provide Level 1 and Level 2 support to business users, coordinate Level 3 escalations with headquarters in Milan, and manage issue resolution and testing with business stakeholders.

2. Key Responsibilities

A. Business Analysis and Strategy

• Participate in business process workshops to identify opportunities for productivity and efficiency improvements.

• Collaborate with Engineering, Logistics, Commercial, Finance, and IT teams to understand business challenges and recommend sustainable solutions.

• Help business users understand the impact of SAP systems and processes and support readiness for system changes.

B. Design, Implementation and Transition to Support

• Review SAP solution designs and provide recommendations.

• Assess transition-to-support requirements, including integration with locally managed systems such as e-commerce platforms and reporting tools.

• Manage the design, development, and testing of local applications where required, ensuring seamless SAP integration.

• Conduct integration and regression testing to minimise disruption to production operations.

• Support data migration and preparation, coordinating legacy data extraction with external vendors and IT teams.

C. Performance Monitoring and Optimisation

• Monitor SAP production system performance and ensure systems operate effectively for business users.

• Track KPIs such as production uptime, defect rates, and delivery timelines.

• Conduct root-cause analysis of technical issues and implement solutions to minimise downtime.

D. Collaboration and Communication

• Act as a liaison between IT and business stakeholders to align system improvements with business needs.

• Prepare user-friendly documentation and conduct training for digital system users.

• Communicate project updates, risks, and milestones to leadership and cross-functional teams.

E. Compliance and Best Practices

• Ensure compliance with relevant processes and protocols.

• Stay informed about best practices and industry developments to support business needs.

F. SAP and Application Support

• Resolve SAP-related support tickets and update ServiceNow records.

• Troubleshoot digital product and application issues in collaboration with other analysts.

• Identify root causes and potential fixes for technical issues.

• Communicate workarounds to end users while permanent fixes are being developed.

3. Job Requirements

Essential Requirements

• At least 3 years of experience in an IT application support environment and/or involvement in SAP implementation or rollout.

• Proficiency in Agile and DevOps ways of working.

• Knowledge of manufacturing business processes, order-to-cash, and supply chain fulfilment processes.

• Ability to troubleshoot SAP, Salesforce, and digital product technical issues and resolve bugs or fixes when required.

• Experience working in a global environment with multiple business units, geographies, and time zones.

Preferred / Advantageous Experience

- Experience in digital product design and development is advantageous.

Required Skills and Competencies

• Strong analytical and problem-solving skills.

• Meticulous and detail-oriented approach.

• Self-starter attitude and forward-thinking mindset.

• Strong planning and organisational skills.

• Excellent communication skills, including explaining technical concepts to non-technical stakeholders.

• Ability to manage multiple projects and prioritise tasks in a fast-paced environment.