ERP Mandarin/Cantonese (Malaysia)

• Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base
• Identify and relate to various customer needs and scenarios
  provide customers resolution/consultation with cutting-edge solutions in a friendly, confident, and knowledgeable manner
• Remain updated in client and industry-led processes, technology applications, utilities, and products
• Utilize various client-based tools and applications for customer management and servicing
• Transfer customers to appropriate departments when required
• Conduct data entry, documentation, and case management
• Work and partner with others within a team-based environment
• Achieve and maintain required metrics and goals

Requirement:

Candidates fluent in Mandarin and Cantonese are preferred as the role requires the candidate to deal with Mandarin and Cantonese-speaking clients.

This is the official repository of your referrals for our Mandarin/Cantonese Customer Service Associates for Malaysia!